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Virtual Tech Assistant (Part-Time - West Coast)

Steno

Virtual Tech Assistant (Part-Time - West Coast)

Los Angeles, CA
Part Time
Paid
  • Responsibilities

    PART-TIME VIRTUAL TECH ASSISTANT (REMOTE)

    Part-time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

    Steno is actively looking for Virtual Tech Assistants (AKA Video Specialists) to join our Winning Team! 

    WHO ARE YOU?

    If you’re passionate about technology, tech-savvy, and enjoy working directly with clients, this is the job for you! 

    Our Video Specialists provide live technical support and excellent customer service for our Clients on deposition day using our Steno Connect platform. Operating with a hospitality mindset, sometimes under pressure, is critical to ensuring all of our clients have everything they need to have a successful deposition. 

    All Video Specialists get comprehensive, on-the-job training to become familiar with the deposition process and Steno’s unique service processes. 

    ON A REGULAR BASIS, YOU’LL BE: 

    • Providing face-to-face, on-camera technical, video, and audio support during remote depositions, troubleshooting audio and video issues for our clients in real time. 

    • Organizing all documents needed for virtual depositions.

    • Ensuring that clients are comfortable using the platform (StenoConnect) and answering any technical questions as they arise. 

    • Speaking to clients and being assertive, professional, and courteous.

    • Quickly learning multiple online platforms and keeping up to date with processes (and sometimes, dealing with ambiguity). Flexibility is key! 

    • Providing exceptional and hospitable customer service before, during, and after depositions to ensure our clients are receiving white-glove service anytime they need it.

     

    OUR TEAM 

    Our team (AKA, the “Vid-Squad”) includes people from a variety of backgrounds, ranging from film and television production, IT, retail, and the restaurant industry. The Vid-Squad is a highly reliable team, with senior teammates who help make sure the metaphorical “ship” (known as “Space Yachty”) runs smoothly. 

    Employees that shine in this role are people who are patient and perform well under pressure, are multi-taskers and comfortable wearing multiple hats, and overall good communicators. If you’re not comfortable commanding a (virtual) room, this job is not for you.

    YOU’RE GONNA CRUSH IT IF: 

    • You have 1+ of Technical Support experience.

    • You have 2+ years of Customer Service experience.

    • You have 1+ years of experience with video/audio conferencing. Previous Zoom experience is a requirement. You will be tested on Zoom proficiency during your interview process, so you should feel very comfortable with Zoom and are proficient in navigating and troubleshooting within the platform’s features and functionalities.

    • You can coordinate many moving parts comfortably in a high-stress environment.

    • You are comfortable using multiple technologies and can quickly pick up new skills.

    • You are highly attentive, detail-oriented, and organized.

    • You have a minimum of 20 hours of availability Monday - Friday. More specifically, you must have full availability, at least three days a week. 

    • You have the desire to work with a fast-paced and quickly growing tech startup, and you are enthusiastic about the opportunity for growth within the company.

    • You must be prepared and meet weekly training educational and training requirements.

    • You have at least 6 months experience working in a remote setting.

    • If you have experience in the court reporting or legal industry or with a start-up, that is a plus!

     

    WHY STENO, WHY NOW? 

    Steno is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond), crazy about redefining the boundaries of an outdated industry. We’re so excited about where we’re headed and want to invite you along for what’s next (something about wearing shades because Steno’s future's so...bright? Forgive us…we don’t get out much).

    Our employees (@futureyou?) are essential to our success and we treat them that way. We offer health benefits, stock options, a 401k, flexible vacation, and several other unique perks to show our team how valued they are. We’re all just here to do our best work, everyday, together. 

    If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

    ABOUT STENO

    Steno was founded in Los Angeles in 2018. We are a quickly growing legal technology startup with a very simple core purpose - “to improve the litigation process.” Our team is highly reliable, constantly innovative, and operates with a hospitality mindset in every single way. Seriously. While this is a fast-paced environment, the opportunity for growth is abundant. 

     

    In the last two years, Steno has grown by over 100 people, from a small team of 9 in Los Angeles to a fully remote team working across the nation. Our team is incredibly diverse and a unique blend of backgrounds in law, technology, operations, and finance. Though not many of us have met in person, we are a cohesive team that has produced amazing results in just a short time (if we do say so ourselves). 

    Steno developed a new style of deferred litigation financing called DelayPay and Steno Connect, a web-based videoconferencing platform specifically designed for remote depositions and bench trials. And, to top it off, we are growing as a prominent court reporting agency in several major US markets.  

     

    Steno just closed a Series A1 round of funding led by Trust Ventures. With seed investments from First Round Capital, Human Ventures, and others, we’ve raised $23 million in total. This capital not only helps us invest in our business and product but also our people. We know that without our people, we’d have nothing. 

    Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.