CALENDAR ASSISTANT (WEST COAST, 11AM-7PM PST)
Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Equity
Steno is growing! We’re looking for a Calendar Assistant to join our winning team!
WHO ARE YOU?
Reporting to our Court Reporter Manager, you’ll be responsible for developing and managing relationships with court reporters in all markets. You should feel comfortable working collaboratively on a team, but confident operating with a high level of independent discretion.
Your day-to-day will include a large volume of scheduling and administrative duties. If you love coordinating many moving parts, solving puzzles, and pulling through in a time crunch, then this role is for you. You’ll also have the opportunity to work cross-functionally with other teams to provide feedback from our front lines to help position Steno in the marketplace as a top Court Reporting Agency to work with.
ON A REGULAR BASIS YOU’LL:
Develop and foster relationships with Court Reporters in all markets; our court reporters should feel as if they are an extension of the Steno team.
Use Steno’s scheduling tools to book Court Reporters for depositions, ensuring accurate information and timely follow-up. You’ll go out of your way to assist and remove any friction.
Understand deeply the nuances of the Court Reporter functions and be able to discern and manage conversations related to rates or invoices fairly and professionally.
Analyze Steno’s job pipeline to recruit and vet new Court Reporters in order to keep pace with demand.
Partner with our Marketing team on campaigns to build Steno Court Reporter groups and talent pools. You’ll help to develop programs that build awareness and trust in Steno within the Court Reporter community.
Proactively track assignment deadlines and follow-up with Court Reporters to ensure timely delivery of transcripts to clients.
Understand Steno’s processes and tools and use this knowledge to train Court Reporters and promote best practices.
Collaborate with Steno’s operational leaders to advocate for the Court Reporter experience, provide feedback, and come up with innovative ideas to help improve processes.
Design programs that ensure a high standard on the delivery of services for Steno’s clients.
OUR TEAM
The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Calendar assistants build deep relationships with our Court Reporters and help manage and improve their experience and efficiency. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention.
Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.
YOU’RE GONNA CRUSH IT IF:
You have prior experience at a Court Reporting agency. While this isn’t required, it’s strongly preferred.
You’re proficient on Mac and PC and have the ability to pick up new systems quickly (Google Drive experience is a plus!).
You have experience with CRM systems, or willingness to learn.
You have amazing customer service skills, operate with a hospitality mindset, and are highly reliable.
Your written and verbal communication skills are out of this world.
You’re detail-oriented, highly organized, and professional. You’ll excel if you’re comfortable wearing multiple hats and working in a fast-paced environment.
You’re an analytical thinker, able to pull reports and use tools to answer business questions.
You’re excited and passionate about creating deep relationships with Steno Court Reporters, but also comfortable managing difficult conversations when needed.
You have the desire to work with a tech start-up and are enthusiastic about the opportunity to grow on our team.
WHY STENO, WHY NOW?
Steno is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond), crazy about redefining the boundaries of an outdated industry. We’re so excited about where we’re headed and want to invite you along for what’s next (something about wearing shades because Steno’s future's so...bright? Forgive us…we don’t get out much).
Our employees (@futureyou?) are essential to our success and we treat them that way. We offer health benefits, stock options, a 401k, flexible vacation, and several other unique perks to show our team how valued they are. We’re also 100% remote, so bring on the stretchy pants and slippers (with a collared shirt thrown in every now and again)--we don’t judge. We’re all just here to do our best work, everyday, together.
If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.
ABOUT STENO
Steno was founded in Los Angeles in 2018. We are a quickly growing legal technology startup with a very simple core purpose - “to improve the litigation process.” Our team is highly reliable, constantly innovative, and operates with a hospitality mindset in every single way. Seriously. While this is a fast-paced environment, the opportunity for growth is abundant.
In the last two years, Steno has grown by over 100 people, from a small team of 9 in Los Angeles to a fully remote team working across the nation. Our team is incredibly diverse and a unique blend of backgrounds in law, technology, operations, and finance. Though not many of us have met in person, we are a cohesive team that has produced amazing results in just a short time (if we do say so ourselves).
Steno developed a new style of deferred litigation financing called DelayPay and Steno Connect, a web-based videoconferencing platform specifically designed for remote depositions and bench trials. And, to top it off, we are growing as a prominent court reporting agency in several major US markets.
Steno just closed a Series A1 round of funding led by Trust Ventures. With seed investments from First Round Capital, Human Ventures, and others, we’ve raised $23 million in total. This capital not only helps us invest in our business and product but also our people. We know that without our people, we’d have nothing.
Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.