Job Description

SALARY: STARTING $19-20/HOUR

DAYS OF THE WEEK: 5 DAYS/WEEK

HOURS: 35-40 HOURS/WEEK

POSITION TITLE: ADMINISTRATIVE//RECEPTIONIST ASSISTANT (FRONT OFFICE M.A)

TYPE: FULL TIME

ABOUT US:

OUR PRIVATE PRACTICE CLINIC SERVES A PREDOMINANTLY VIETNAMESE POPULATION, FROM UNDERSERVED TO INSURED, FOR OVER 25 YEARS. OUR EMPHASIS: PREVENTATIVE HEALTHCARE, WOMEN’S HEALTH, CHRONIC CARE, AND PEDIATRICS. IF YOU LIKE DIVERSITY, YOU WILL SEE THE FULL SPECTRUM HERE–BABIES, ADOLESCENTS, ADULTS AND ELDERLY. OUR SMALL PRACTICE SETTING WILL ALLOW YOU TO BUILD MEANINGFUL CONNECTIONS WITH PATIENTS, MANY OF WHOM HAVE BEEN WITH US FOR YEARS AND EVEN DECADES.

WE ARE LOOKING FOR AN ENTHUSIASTIC, EMPATHETIC, DETAIL-ORIENTED INDIVIDUAL WHO DESIRES TO PURSUE A LONG TERM CAREER IN HEALTHCARE. YOU WILL BE PART OF A TIGHTLY KNIT TEAM THAT IS DEDICATED TO PATIENT CARE AND LIFELONG LEARNING. OUR CLINIC FOSTERS A SUPPORTIVE AND FRIENDLY ATMOSPHERE AND WE HOPE TO FIND SOMEONE EQUALLY PASSIONATE ABOUT OUR PATIENTS.

QUALIFICATIONS/SKILLS REQUIRED:

• HIGH SCHOOL DIPLOMA OR EQUIVALENT (PREFERRED)

• GRADUATE OF AN ACCREDITED MEDICAL ASSISTING PROGRAM

• A MINIMUM OF 160 BACK OFFICE EXTERN HOURS

• CURRENT CPR BLS CERTIFICATION

• BILINGUAL: VIETNAMESE AND ENGLISH

• EXCELLENT VERBAL, TELEPHONE AND COMMUNICATION SKILLS

• PROFICIENT COMPUTER AND TECHNOLOGICAL SKILLS (MS WORD, MS EXCEL, ELECTRONIC FAX)

• KNOWLEDGEABLE OF MEDICAL TERMINOLOGY

• ABILITY TO USE ELECTRONIC MEDICAL RECORDS SYSTEMS

• DETAIL ORIENTED, COMMUNICATES WELL WITHIN A TEAM, NOT AFRAID TO ASK QUESTIONS

• HIGHLY MOTIVATED TO LEARN AND SERVE PATIENTS EMPATHETICALLY

• ABILITY TO USE GOOD JUDGMENT AND SEEK APPROPRIATE RESOURCES IN DIFFICULT OR STRESSFUL SITUATIONS

• CAN MANAGE INDIVIDUAL RESPONSIBILITIES WITH LITTLE OR NO DIRECTION

• PROFESSIONAL BEHAVIOR AND APPEARANCE

DUTIES/RESPONSIBILITIES:

• COMMUNICATE CLEARLY WITH PATIENTS, IN PERSON OR VIA TELEPHONE, IN A WELCOMING MANNER

• OPTIMIZE PATIENTS' SATISFACTION, PROVIDER TIME, AND EXAM ROOM UTILIZATION BY EFFICIENTLY SCHEDULING APPOINTMENTS

• VERIFY PATIENT INSURANCE BENEFITS AND ELIGIBILITY PRIOR TO APPOINTMENT; REMIND PATIENTS OF THEIR APPOINTMENTS; REGISTER AND CHECK IN PATIENTS IN A TIMELY MANNER; PREPARE NECESSARY DOCUMENTS FOR THE VISIT; NOTIFY PROVIDER OF PATIENTS’ LATE ARRIVAL; RESCHEDULE OR MOVE LATE ARRIVING PATIENTS WHEN NECESSARY.

• TRIAGE PATIENT CALLS EFFICIENTLY

• QUICKLY LEARN AND EFFECTIVELY USE OUR EMR

• COMFORT PATIENTS BY ANTICIPATING PATIENTS' ANXIETIES; ANSWERING PATIENTS' QUESTIONS

• MAINTAIN A CLEAN AND PRESENTABLE FRONT OFFICE AND RECEPTION AREA.

• PROVIDE APPROPRIATE FEEDBACK TO THE MEDICAL TEAM, FOLLOW-UP INFORMATION TO PATIENTS AND CORRECTLY INPUT DATA AS REQUIRED.

• MAINTAIN PATIENT CHARTS BY OBTAINING, RECORDING, AND UPDATING PATIENT DEMOGRAPHICS AND INSURANCE INFORMATION IN THE EMR.

• MAINTAIN ACCURATE FINANCIAL RECORDS BY UPDATING PATIENT FINANCIAL INFORMATION; RECORDING AND COLLECTING PATIENT CHARGES; PROVIDING PATIENTS WITH RECEIPTS FOR PAYMENTS.

• HELP PATIENTS IN DISTRESS BY RESPONDING TO EMERGENCIES.

• PROTECT PATIENTS' RIGHTS BY MAINTAINING CONFIDENTIALITY OF PERSONAL AND FINANCIAL INFORMATION PER HIPAA REGULATIONS.

• ASSIST IN ORIENTATION OF NEW PERSONNEL AS DIRECTED.

• PERFORM ALL OTHER DUTIES AS TRAINED AND REQUESTED BY THE PROVIDER AND/OR MANAGEMENT.

• OPENLY COMMUNICATE AND WORK WELL WITH OTHERS IN A TEAM

• BUILD CARING CONNECTIONS WITH PATIENTS AND THEIR FAMILIES

• SCAN AND FAX DOCUMENTS, HANDLE MESSAGES BY PHONE, MAIL, EMAIL, OR FAX

• LEARN ABOUT FULL SPECTRUM MEDICINE IN A DIVERSE SOCIO ECONOMIC SETTING

• ENCOURAGE PATIENT COMPLIANCE WITH PREVENTIVE CARE BY REACHING OUT TO PATIENTS AND REMINDING THEM WHEN THEY ARE DUE FOR PREVENTIVE EXAMS AND SCREENINGS.

BENEFITS:

• HEALTH INSURANCE

• PAID TIME OFF: VACATION, SICK LEAVE, MAJOR HOLIDAYS

• RETIREMENT PLAN

• POTENTIAL TO EXPAND ROLE WITH GAINED TRAINING AND EXPERIENCE