Job Description

Customer Communication and Relationship Coordination :

• Serve as primary non-sales point of contact for assigned EO sterilization customers
• Coordinate customer communication related to scheduling, documentation needs, and service status
• Respond to customer inquiries and ensure timely follow-up and issue resolution
• Support onboarding of new customers and services

Scheduling and Service Coordination:

• Coordinate EO sterilization scheduling in collaboration with Operations and Planning teams
• Track customer materials, documentation readiness, and service milestones
• Communicate schedule changes, constraints, or risks proactively to customers and internal stakeholders
• Support prioritization of work based on capacity, customer need, and business requirements

Cross-Functional Liaison and Issue Management:

• Act as liaison between customers and internal technical specialists, Quality, and Management
• Coordinate information flow for deviations, investigations, or service-related issues
• Ensure customer requirements are communicated clearly to internal teams
• Escalate risks or concerns appropriately and track actions to closure

Documentation, Tracking, and Process Support:

• Maintain customer records, communication logs, and service tracking tools
• Support preparation and collection of customer-facing documentation
• Follow established quality system procedures and data integrity requirements
• Identify opportunities to improve coordination processes and customer experience

Qualifications

Required:

• Associate or Bachelor’s degree in a technical, scientific, or business-related field (or equivalent experience)
• Experience in customer coordination, operations support, or regulated service environments
• Strong organizational, communication, and follow-up skills
• Ability to manage multiple priorities and work cross-functionally

Preferred:

• Experience in medical device, sterilization, laboratory, or regulated industries
• Familiarity with EO sterilization services or quality system environments
• Experience working directly with technical and quality teams

Additional Information

Position is full-time, Monday-Friday 8am-4:30pm, plus additional hours, as needed. Candidates within a commutable distance of San Jose, CA are encouraged to apply.

Salary range is $22/h - $25/h depending on related experience.

Excellent full time benefits including

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.