Organizational Profile Founded in 1938, Stern Grove Festival is an admission-free summer performing arts festival in San Francisco. Now entering its 85th season, the Festival draws 75,000 people during its ten-week series of world-class performances in the outdoor setting of Sigmund Stern Grove. Past seasons have included performing artists from around the world, including San Francisco Symphony, Kool & the Gang, Los Lobos, Smokey Robinson, Ziggy Marley, San Francisco Opera, Carlos Santana, Allen Stone, and Janelle Monae. As part of the Operations Team, we are currently hiring for House Staff, Perimeter Staff, Safety Staff, and Reservation Staff. Position Descriptions HOUSE STAFF: The Stern Grove Festival House Staff will assist all activities and services related to the safety and comfort of patrons, with a goal of creating a positive experience for all audience members. The primary location of their work is the Front of House seating area of the venue. House Staff will assist on-site, operational needs including Concert Meadow, Esplanade, West Meadow and Hillside area set-up and strike, crowd management and control, response to patron requests and concerns, emergency response protocols, and any additional duties that pertain to the smooth functioning of the venue. House Staff may be re-deployed to a new position on the Perimeter, Safety, or Reservation teams as and if needed. PERIMETER STAFF: Stern Grove Festival Perimeter Staff will assist in the smooth functioning of the Festival perimeter, entrances, vehicle and pedestrian routes and pathways, shuttle service and parking lots. The Perimeter Team will oversee the setup and control of the perimeter, venue entrances, shuttle queue and pathway. Perimeter Staff will work with the Safety, Reservation, and House teams to facilitate crowd management and control, response to patron health and safety requests and concerns, emergency response protocols, and any additional duties that pertain to the smooth functioning of the venue. Perimeter Staff may be re-deployed to a new position on the Safety, Reservation, or House teams as and if needed. RESERVATION STAFF: Stern Grove Festival Reservation Staff will assist with activities and services during patron arrival and entry with a goal of creating a positive experience for all audience members. The primary location of their work is on the Perimeter at the Entrances of the venue. Reservation Staff will assist on-site operational needs including general admission, shuttle, and VIP patron processing area set-up and strike, crowd management and control, response to patron requests and concerns, emergency response protocols, and any additional duties that pertain to the smooth functioning of the venue. Reservation Staff may be re-deployed to a new position on the Perimeter, Safety, or Reservation teams as and if needed. SAFETY STAFF: The Stern Grove Festival Safety Staff will assist all activities and services related to the safety and comfort of patrons, with a goal of creating a positive experience for all audience members. The primary location of their work is on the Perimeter at the Entrances of the venue. Safety Staff will assist on-site, operational needs including general admission, shuttle, and VIP patron processing area set-up and strike, crowd management and control, response to patron requests and concerns, emergency response protocols, and any additional duties that pertain to the smooth functioning of the venue. Safety Staff may be re-deployed to a new position on the Perimeter, Reservation, or House teams as and if needed. Availability and Commitment Operations Staff must be available Sunday, May 22 and every Sunday from June 5 - August 14th, 2022. Operations Staff are expected to be available for two workshop days prior to the season on May 22 (virtual) and June 5 (on-site) as well as one Saturday shift during the season (dates and times TBD). Operations Staff can expect a schedule of between 6 and 12 hours each weekend, averaging eight hours per week over the course of the Season. This includes hours available each Saturday toward infrastructure set-up (scheduling dependent on interest and ability). Personal Characteristics Required * Excellent communication skills and collaborative work ethic. * Capability and comfort being in large crowds of people. * Possess the capacity to handle stressful situations with diplomacy and tact. * Able to work efficiently in an organized and detailed fashion. * Ability to adhere to SGFA policies, protocols and procedures. * Able to maintain self-assurance and control during the concert day. * Understanding of your own personal limits and ability to articulate those limits to your supervisor. * Have a great sense of humor and maintain dedication to SGFA missions. * Experience is required and a good attitude and excellent work ethic is a must. * Excellent communication skills and collaborative work ethic * Experience providing exemplary customer service and ability to handl
Stern Grove Festival Association is a non-profit cultural organization committed to providing the people of the Bay Area with admission-free access to diverse performing arts.