We believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. As an admissions representative at Bryan University, you’ll help to achieve this mission by providing every prospective student with prompt, professional, engaging, thorough, and accurate advisement with unsurpassed levels of follow-up and support to enable them to realize their educational goals.
WE’RE LOOKING FOR SOMEONE WHO:
- Demonstrates persistence combined with a positive attitude and is a creative problem solver.
- Effectively manages their own time, is self-motivated, and strives to consistently achieve goals.
- Quickly connects with others and has an innate ability to build positive relationships.
- Embraces innovation and change in a fast-paced environment and can adjust to priorities when needed.
- Enjoys having great conversations, is an active listener, and likes to get to know people and their “Why.”
- Collaborates with others and is receptive to coaching and feedback.
WHAT YOU’LL DO:
- Conduct mostly outbound telephone calls to prospective students that have inquired about programs at Bryan University
- Evaluate prospective student’s academic goals and provide an overview of Bryan University’s educational offerings to assist in the decision-making process.
- Facilitate the applicant’s chosen educational pathway by guiding them through the admissions process.
- Utilize reports and tracking tools to assess individual progress against key performance indicators. (i.e. student contacts, talk time, interviews, admissions application processing, completion of student retention activities, and student outreach)
- Set and monitor applicant expectations throughout the admissions process and promote effective communication between financial aid, student outreach, and other departments to ensure a seamless transition from applicant to student.
- Maintain regular contact with applicants through exceptional communication from the beginning of the enrollment process to the first day of class.
MUST-HAVES:
- Bachelor’s Degree preferred, some college required
- 1-2 years experience as an individual contributor in phone-based sales, consultative customer service, or a related field
- Proven track record of achieving goals and metrics
- Ability to work in a virtual environment using multiple software programs simultaneously including MS Office programs, contact management database systems, Gmail, Zoom, etc.
- Demonstrate and promote high ethical standards set by Bryan University, the Department of Education, accreditation, and regulatory bodies.
- Demonstrate strong verbal and written communication skills.
- MUST BE ABLE TO WORK 10AM-7PM MONDAY THROUGH THURSDAY AND 7AM -4PM ON FRIDAYS.
WHO WE ARE:
WE BELIEVE IN CHALLENGING THE BOUNDARIES OF TRADITIONAL EDUCATION AND IN LIBERATING THE INNATE GREATNESS IN PEOPLE. WE KNOW THAT ONLINE LEARNING IS THE BEST OPTION FOR THOSE LOOKING TO TRANSFORM THEIR LIVES. BRYAN HAS BEEN RECOGNIZED AS ONE OF THE TOP COMPANIES TO WORK FOR IN ARIZONA FOR THE PAST 3 YEARS RUNNING. WE KNOW THAT ONLINE LEARNING IS THE BEST OPTION FOR THOSE LOOKING TO TRANSFORM THEIR LIVES. WE OFFER A COMPETITIVE BENEFITS PACKAGE TO MEET THE DIVERSE NEEDS OF OUR EMPLOYEES AND THEIR FAMILY MEMBERS, INCLUDING:
- PTO, Sick Time, Paid Volunteer Time, 10 paid Holidays annually
- Health Coverage (Medical, Telemedicine, Dental, Vision, HSA, LTD, STD, Life, AD&D, Accident, Hospital Indemnity, Critical Illness, Identity Theft Protection, Legal Services, and Pet Insurance.)
- Retirement Plan with Employer Match
- Tuition Benefit Plan
- Wellness Program with Incentives
- On-site Fitness Center
Required Skills
Required Experience