Parts Counter person

Stevens Creek Auto Imports

Parts Counter person

San Jose, CA
Paid
  • Responsibilities

    Reports to the Parts Manager

    QUALIFICATIONS EDUCATION

    High school diploma or the equivalent.

    OTHER

    Ability to read and comprehend instructions and information.

    Professional personal appearance.

    Excellent communication skills.

    Ability to meet company's production and quality standards.

    PHYSICAL REQUIREMENTS SURROUNDINGS

    spend time indoors in air-conditioned areas.

    SITTING

    on a regular basis

    STANDING

    on a regular basis

    WALKING

    on a regular basis

    BENDING, TWISTING AND/OR STOOPING

    on a regular basis

    KNEELING AND/OR SQUATTING

    on a regular basis

    LIFTING

    25 lbs to 50 lbs

    infrequently

    REACHING AND/OR LIFTING OVERHEAD

    on a regular basis

    CLIMBING

    stairs

    REPETITIVE HAND/FINGER MOVEMENT

    on a regular basis

    GRASPING/GRABBING WITH HANDS

    on a regular basis

    PUSHING AND PULLING

    on a regular basis

    EXPECTATIONS GENERAL EXPECTATIONS

    Devote himself/herself to insuring satisfaction to customers.

    Determine management, production and quality requirements by asking questions and listening.

    Attend company meetings as required.

    Maintain a follow-up system that encourages follow through with assigned projects.

    Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

    Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

    Understand the terminology of the business and keep abreast of technology changes in products and services.

    Know and understand the federal, state and local requirements which govern the company’s business.

    Follow lawful directions from supervisors.

    Understand and follow work rules and procedures.

    Participate in performance management.

    Interact well with others and be a positive influence on employee morale.

    Uphold the company’s non-disclosure and confidentiality policies and agreements.

    Work evening, weekend and holiday work hours as required.

    JOB-SPECIFIC EXPECTATIONS

    Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.

    Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.

    Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.

    Provide information regarding the associated cost of parts required on repair orders.

    Keep inventory control system and parts catalog up to date.

    Inform service personnel when back ordered or special order parts are received.

    Accept and follow through on lawful directions from supervisors.

    Be polite and friendly, greet customers promptly and deliver exceptional customer service.

    Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.

    Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.

    Work with multiple customers at once if needed while still providing individual customer satisfaction.

    Keep customer mailing lists up to date.

    Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.

    Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.

    Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

    Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.

    In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.

    Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.

    Become proficient and familiar with computer systems necessary for parts and accessories management.

    Periodically carry out physical inventory of merchandise.