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Front Desk Assocaite

Stewie The Duck Swim School

Front Desk Assocaite

Norwalk, CT
Part Time
Paid
  • Responsibilities

    FRONT DESK ASSOCIATE DESCRIPTION

    ABOUT STEWIE THE DUCK SWIM SCHOOL

    In 1989, Kim and Stew Leonard, Jr. lost their 21-month old son, Stewie, in a drowning accident. Since then, they have dedicated their lives to preventing this tragedy from striking other families. This includes founding the Stew Leonard III Water Safety Foundation, which has provided millions of dollars in funding for swim lesson scholarships for children in need, and writing children’s books on water safety. In 2023, they will open the first Stewie the Duck Swim School in Norwalk, Connecticut, across the street from the flagship Stew Leonard’s farm fresh food store. Stewie the Duck Swim School’s mission is to save a life one swim lesson at a time. All proceeds from the school will be used to fund swim lessons for underserved children.

    The Stewie the Duck Swim School is slated to open June 1, 2023 and will be a premier, best-in-class learn-to-swim facility that makes learning to swim fun while incorporating the Stew Leonard’s stores passionate approach to customer service, world class employee training, and professional growth. Stew Leonard's has been named on Fortune's list of "100 Best Companies to Work for in America." The company’s culture is built around an acronym for S.T.E.W.: Satisfy the customer; Teamwork gets it done; Excellence makes it better; WOW makes it fun.

    ROLE SUMMARY

    The Front Desk role at Stewie the Duck Swim School will be responsible for all front of house operations, which include opening and closing procedures, telephone management, and client customer service. At times, the receptionist will be asked to perform ad hoc back office administrative duties as well as filling in for swim instructor or lifeguard staff if needed. This role reports to the General Manager.

    ROLE REQUIREMENTS AND RESPONSIBILITIES

    · Responsible for daily opening procedures:

    o Print daily lesson attendance check off lists from computer program

    o Prepare daily instructor lesson slates highlighting class times and students

    o Ensure class bracelets are clean and ready for distribution

    o Ensure there is an ample supply of marketing materials displayed

    · Conduct daily closing procedures

    o Enter attendance lists into computer program system

    o Create phone log report (outstanding issues, who is assigned to return call, types of calls, etc)

    o Complete daily close report (inventory sold, new clientele registered, etc) for the back office support team

    o Lock doors and ensure closing checklist is complete

    · Be the primary party responsible for all answering incoming calls and client queries

    · Direct calls or take telephone messages in log when queries can not be resolved or time does not allow

    · Track types of incoming calls for business (inquiries, cancelations, makeups, directions, hours of operation, etc)

    · Act as the primary greeter to all clientele entering Stewie the Duck Swim School

    o Greet customers as they enter

    o High Five and “Good Job” all students before they leave

    o Ensure all students receive a sticker prior to leaving

    o Provide friendly service at all times

    · Ensure that students receive proper class bracelets and arrive at their lessons at their designated time

    · Make sure deck staff is aware of class end time and ensure that all students exit the pool area properly

    · Educate new clientele on arrival procedures (proper doors to use, where to change, personal belongings location, need for swim diapers, no shoes on deck, etc.)

    · Assist children and parents with ad hoc needs (should only help children if requested by parent/guardian)

    · Give educational swim school tours to walk in/potential clientele and give them registration instruction and guidelines

    · Register walk in clientele for lessons using scheduling platform if time allows

    · Ensure all clientele receive Parent Guide upon registration and ensure they are fully educated on the Policies and Procedures section

    · Act as sales representative for swim boutique and ensure inventory log is marked when purchase is made and ensure payments are properly handled

    · Take parent requests for instructor conversations and relay questions to appropriate instructors

    · Monitor generic email account and route emails to appropriate parties if needed

    · Ensure that chairs are orderly, reception desk is free of clutter, boutique is stocked and changing rooms, viewing areas, bathrooms, coffee station, etc. are clean and safe for use.

    · Ensure that all floors outside of the pool area are dry and safe for walking

    · Be cognizant of television channel and ensure appropriate viewing material is being watched

    · Act as a deck assistant, swim instructor or lifeguard as needed

    ROLE REQUIREMENTS

    · High school diploma with past reception and or sales experience a plus

    · Must have superior interpersonal skills and professional demeanor and appearance

    · Ability to constantly “WOW” our customers and clientele

    · Constantly stay abreast of Stewie the Duck Swim School policies and procedures

    · Knowledge of general safety rules and precautions related to a swimming pool environment

    · Ability to work in a positive way with a wide range of clientele and students

    · Use appropriate communication skills in dealing with both children and adults

    · Strong multi tasking a must

    · Working knowledge of computers and Microsoft products.

    · Ability to work a flexible schedule including day, evening, weekends and/or holidays.

    · Legal documentation establishing your identity and eligibility to be legally employed in the US.

    Compensation: $20.00 per hour depending on experience

    BENEFITS:

    · Competitive pay

    · Flexible hours

    · Fun team atmosphere working at a mission-driven company

    · Paid training, including for required certifications (lifeguarding, CPR/AED, if you do not currently possess them).

    · Leadership development opportunities

    · Motivating environment with Employee Rewards Program

    · Opportunity to have a lasting impact on a child’s life.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    <p style="font-size: 8pt;"><em>Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.</em> </p>