Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Position Summary:

We are seeking an experienced, motivated, and client-focused Team Leader to oversee our Stock Plan Participant Support team. In this leadership role, you’ll manage day-to-day operations, coach and develop a team of licensed support specialists, and ensure high-quality service delivery for employees participating in public company stock plans.

The ideal candidate will bring a strong understanding of equity compensation, proven leadership skills, and a passion for developing others. Active Series 24 license is strongly preferred; candidates without the license must obtain it within 6 months of hire. Series 7 and Series 63 licenses are required.

Key Responsibilities:

Leadership & Oversight:

Lead and mentor a team of Stock Plan Support Specialists, providing coaching, training, and performance feedback

Ensure compliance with industry regulations and internal supervisory procedures

Serve as the primary escalation point for complex participant inquiries and transactions

Collaborate with internal stakeholders and brokerage partners to resolve issues and enhance service delivery

Conduct quality assurance reviews and support licensing oversight as required under FINRA guidelines

Participant Experience:

Monitor service channels (phone, email, chat) to ensure timely and effective participant support

Drive a client-first culture by modeling best practices and ensuring the team delivers consistent, high-quality guidance

Assist in onboarding new clients or expanding stock plan services with current clients

Operational Excellence:

Oversee transaction accuracy, reporting, and regulatory documentation

Identify trends and operational gaps; recommend and implement process improvements

Help maintain and update training materials, FAQs, and participant resources

Required Qualifications:

Active Series 7 and Series 63 licenses required

Series 24 license required or must be obtained within 6 months of hire (company-sponsored preparation available)

3+ years of experience in equity compensation, brokerage operations, or financial services support

1+ years of leadership or supervisory experience (team lead, supervisor, or manager role)

Strong knowledge of stock plan types (RSUs, stock options, ESPP) and trading platforms

Excellent communication, coaching, and problem-solving skills

Ability to manage priorities in a fast-paced, client-centric environment