Job Description
CUSTOMER SERVICE REPRESENTATIVE I (CSR-1)
ABOUT STOCKPKG
StockPKG is a film, packaging and equipment supplier with a national footprint. We are national distributor of stock and custom packaging supplies with multiple sales channels. Our company has been growing in the high double-digit percentages over the past few years with plans to double in size over the next 5 years. This is a great opportunity to be a part of a family-owned business with a great culture that has plenty of opportunity to grow.
DUTIES AND RESPONSIBILITIES OF A CSR-1
o Manage incoming calls & customer service inquires
o Distribute sales leads from online orders to Sales reps
o Enter orders submitted by sales or customer
o Ensure proper margins are in place
o Communicate effectively with customers, vendors & sales
o Documenting and uploading documents in doc management system
o Notify customer of any delays to orders
o Handle RMA from beginning to end
o Identify and assess needs of customer to achieve satisfaction
o Provide accurate, valid and complete information by using the proper methods/tools
o Meet personal/customers service team sales target and call handling quotas
o Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution
o Keep records of customer interaction, process customer accounts and file documents
o Follow communication procedures, guidelines and policies
o Take extra steps to engage customers
REQUIREMENTS & SKILLS
o Proven Customer support experience or experience as a Client Service Representative
o Prior experience in customer service, sales support-oriented role.
o Experience in any area of the packaging industry.
o Track record of over-achieving quota
o Strong phone contact handling skills and active listening
o Familiar with QuickBooks
o Proficient with Microsoft Outlook, Word & Excel
o Customer orientation and ability to adapt/respond to different situations & issues
o Ability to multi-task, prioritize and manage time effectively
o Prior experience in customer service, sales support-oriented role.
o Ability to create rapport over the phone and develop relationships with customers.
o Detail oriented with critical thinking skills and ability to troubleshoot, and problem solve along the way.
o Excellent communication skills with phone/email interactions and presentation skills.
o Ability to multitask and prioritize multiple tasks and projects simultaneously.
o Must be dependable and present with excellent attendance.
o Positive attitude.
o Prefer college degree or High School diploma with 2 years customer service experience
JOB TYPE: Full-time and In-Person
WHAT WE OFFER:
o Hours are Monday – Friday, 8am - 5pm
o Pay Range 37,000 to 41,000 Year
o Paid holidays
o Paid vacation
o Paid sick time
o Health Insurance
o 401(k) with company match
STOCKPKG IS AN EQUAL OPPORTUNITY EMPLOYER. WE ARE COMMITTED TO CREATING AN INCLUSIVE ENVIRONMENT FOR ALL EMPLOYEES.
Company Description
StockPKG is an Equal Opportunity Employer (EOE) consistently looking for the best talent and providing a culture that allows our teammates to flourish. A large part of our culture is based on our Core Values, which are required to work with us: