At Fifth Wave Automotive Group, we strive to make every customer a customer for life. Our California dealerships have been proudly serving the Los Angeles & Bay Area locations for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.   

What We Offer:

• Competitive Compensation
• Vision / Dental / Health Insurance/Life
• Bonus Incentives
• Company Catered Lunches Quarterly
• Great Culture
• Promote From Within! (Huge part of our Culture)
• Uniforms Provided / Uniform Laundry Service Provided
• Discounts on Parts & Services
• Family Owned & Operated
• Career Pathing
• Company Outings
• Community Involvement

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customer's’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Possess strong computer skills
• Strong verbal and written communication skills.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen

JOB-SPECIFIC EXPECTATIONS

·        Determine costs and completion date. Communicate expected repair time to customer.

·        Analyze progress to maximize efficiency and maintain high quality of repairs.

·        Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.

·        Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

·        Diagnose problems correctly and accurately describe those problems on the repair order.

·        Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

·        Be available to aid technicians as appropriate if they have having trouble completing service work.

·        Produce accurate estimates for wreck and internal repairs.

·        Provide cashier transactions when needed.

·        Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

·        Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

·        Start and finalize repair orders for warranty, customer paid, and internal repair.