Benefits:

Simple IRA

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job Description

The Account Manager at Allstate Insurance Agency - Peter Stockwell is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

Answer customer calls and correspondence regarding existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.

Confer with customers to provide detailed information about products and services, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Actively solicit increases in coverage or rounding out accounts at every service contact.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Efficiently onboard all new customers

Qualifications

Active Property & Casualty insurance license required for the state of Connecticut.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.

Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.

Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.

Technology and Computer proficiency.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.