General Responsibilities

Responsible for the general appearance and cleanliness of hotel areas used by the public and guests. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised.

Supervision Received/Provided

This position is closely supervised by the Executive Housekeeper or Housekeeping Supervisor.

Essential Duties

• Greet guests and provide assistance when possible or as requested
• Be responsible for assigned keys and following hotel key control policies
• Clean all public areas which include the lobby, sitting areas, public restrooms, entrance ways, exercise room, pool, guest laundry area, business center, and designated outdoor areas.
• Clean administrative office areas and employee areas as assigned
• Notify direct supervisor or General Manager of problems with property or grounds
• Assist with duties of others or complete special projects as requested by management

Task List

• Pick up all trash and discarded cigarettes in public areas and designated areas outdoors which can include the parking lot, sidewalks, patio, and outdoor sitting areas.
• Dust all furniture and clean all surfaces in common areas – remove cushions/pillows
• Look around, behind and under furniture for discarded items and vacuum carpet and floors (move furniture twice a week for vacuuming)
• Confirm all furniture, trees, decorations are set in the proper manner and place – report any damaged or missing items
• Clean all windows, windowsills, and window coverings (curtains and blinds)
• Empty all trash containers, replace liners, wipe down lids and sides, remove items from black sand and replenish sand as required
• Public restroom work includes cleaning of all surfaces, removal of garbage, using appropriate cleaning solutions on counter surfaces, sinks, mirrors, floors, doors, dispensers, and walls as required. All public restrooms must be cleaned at least once per day – frequency is dictated by level of use.
• Replenish all bathroom supplies and bathroom floors are to be mopped every other day – more frequently if dictated by level of use.
• Vacuum hallways, stairways and elevators using the vacuum hose along carpet base every day or as dictated by use.
• Clean light fixtures, fire extinguisher boxes, wall art, chair rail, stair rails, public doors, elevator walls.
• Pool area requirements include the above-mentioned tasks plus cleaning of shower and pool bathroom, indoor & outdoor furniture, drinking fountain, sauna, fireplace area, TV, stock pool towels and mop or hose down floor surface unless this is a responsibility of the maintenance staff – frequency is dictated by level of use.
• Follow tasks listed above for the cleaning of the guest laundry room and exercise room plus clean exercise equipment, laundry machines, sink area, mirrors, restock towels, drinking cups, cleaning solution and paper towels in exercise room as well as vending products in guest laundry room
• Follow tasks listed above for cleaning business centers and administrative offices.

Other Duties

• Attend and participate in all property or department meetings
• Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break

Required Education/Certifications/Training/Experience

• High School diploma or GED preferred. Some post high school education in a field related to hospitality may accelerate promotional opportunities.
• No prior experience required but preferred
• Read and follow the rules and procedures provided in the employee handbook

Technical Skills and Abilities

• Must be qualified and able to operate a commercial vacuum, commercial carpet cleaner and similar equipment used to clean and maintain a hotel.
• Ability to read and write directions in English for self and to others in English preferred.

Benefits of working at Stoney Creek Hotels

• Paid Onboarding
• Paid Training
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days
• Paid Holidays for holidays worked (double time!)
• Hotel room discounts
• Opportunities for career progression
• A thriving culture that provides genuine hospitality
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
  • eligible the first of the month following 60 days of employment
• Paid vacation and sick leave