The Full-time position of Self-Storage Property Manager is an energetic, outgoing self-starter who has excellent sales, marketing and customer service skills. The manager aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The manager pays close attention to detail and has general accounting, marketing and basic computer skills. This position requires weekday and weekend work hours.

This position is a results-driven position. Achieving outcomes (financial success of the property and other performance indicators) will result in promotions and additional opportunity. The full-time manager is also responsible for assisting their teammates across sister facilities. While the manager’s primary focus will be their specific property, the manager is expected to help their co-workers and encourage communication and idea-sharing where it benefits the company as a whole.

RESPONSIBILITIES AND DUTIES:

Responsible for the sales, marketing, occupancy, and delinquency management of the store.

Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relationship skills in coordination with management

Leasing and renting units over the phone at multiple facilities

Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries

Assists customers with rental of units over the phone

Maintains customer records including customer leases and ledgers

Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices

Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily.

Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily

General management of the office including opening and closing the office on time each day, keeping and balancing company expenses, making bi-monthly bank deposits and preparing daily, weekly and monthly reports to monitor and action the success of the property

Prepare and oversee public online auctions of delinquent units. Maintain working knowledge of lien law and company policy.

Effectively communicates with management and fellow associates. Promote idea-sharing in the workspace and leads by example

SKILLS

Basic computer knowledge – Windows 10

Microsoft Office suite including Outlook, Word, and Excel

Effective written and verbal communication

EXPERIENCE – QUALIFICATIONS: Strong phone skills and communication skills are important but not required. Proficiency in standard office software (Word, Excel, Outlook) also a plus. Qualified applicants should have references available upon request. Employment subject to criminal background check.

EDUCATION:

High school diploma or equivalent required

Associates or higher preferred

Work Environment

Seating for approx. 6 hours, light to heavy lifting, cleaning empty units

BENEFITS AND PAY:

$15-$17/hr based on experience and education

$650/mo monthly bonus program, individual and team bonuses

Insurance reimbursement

PTO and major holidays

Participation in company retirement plan with company matching

Job Type: Full-time

Salary: $15.00 - $17.00 per hour plus bonuses

Schedule:

8 hour shift

Some weekend work required