Store Manager – Full Time Total Average Compensation: upto $26/hour Schedule: 35–40 hours/week | Closed Sundays Location: Buffalo Grove, Illinois

Who We Are

Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.

At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.

Our North Star

We remove barriers so people can love and connect with their dogs every day.

Our Core Values

Dog First – We speak dog.

One Pack – We support each other.

Bring Love – We love what we do.

Seek Growth – We invest in ourselves and each other.

Make a Difference – We are the change.

About the Role

As a Store Manager, you’ll play a critical role in delivering high-quality grooming services to our pet friends. You’ll ensure dogs receive exceptional care while helping other team members complete their grooming services and also learn from you in a positive, professional environment.

If you're passionate about grooming, eager to help others, and excited about growth opportunities, this role is for you.

What You’ll Do

· The Store Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires:

o Management experience – Be a Mentor & a Coach

o Customer Service Experience (Retail and Restaurant)

o Membership-based business Experience (Orange Theory, Stretch Zone, etc)

o Sales Experience especially in Membership Sales; Up Sell and Cross Sell

o Train, coach, and mentor new and existing groomers, as required

o Support a clean, safe, and efficient work environment

o Maintain a positive, team-oriented atmosphere that fosters learning and open communication

o Monitor workflow, help where needed, ensure smooth daily operations, make improvement recommendations where needed

o Uphold all sanitation and safety standards to protect dogs and team members

What We’re Looking For

We are searching for a Rockstar Manager who leads with integrity, honesty, and compassion. A successful GM is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with emphasis on critical KPI’s: Schedule Adherence, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

The person needs to be passionate about building a business. They need to be someone who is looking to grow into a GM of Operations overseeing multiple stores as we grow our business in the next 2 years and move to a salaried position.

What you will be doing

· Drive membership sales in-store and on the phone through health and wellness education

· Identify customer issues and drive up-sell of products and add-on services during visit

· Maintain a knowledgeable team that prioritizes dog wellness and safety

· Own responsibility for staff scheduling, on-time report to work, and schedule planning

· Provide leadership, guidance, and mentorship for the Scenter employees

· Drive employee development through leadership, training, and performance reviews

· Uphold quality standards through hands-on participation, employee audits, and training

· Promptly and accurately communicate information from upper management to your team

· Identify when/ where help is needed and provide assistance to keep staff on schedule

· Create an environment conducive to teamwork, open communication, and Scenthound values

· Manage client expectations; Resolve customer concerns

· Ensure the safety of dogs and team members at all times

· Adhere to Scenthound sanitary and cleaning practices

·

Benefits & Perks

Health benefits: Medical, dental, and vision (for full-time employees)

Paid Holidays: 4 in a Year

Time off: Paid time off (PTO) for both full- and part-time team members

Work-life balance: No late evenings, and closed on Sundays

Unlimited: Snacks and Drinks on the house

Free Grooming: Bring in your pet for free grooming once a month

Financial perks: Participation in tip pool, merit-based raises

Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community

Ready to Join the Pack?

If you’re a confident leader with a heart for dogs and a passion for teaching others, we’d love to meet you. Join a team that values growth, wellness, and the human-dog connection.

Contact Valerie Converse at vconverse@scenthound.com to apply or for more information.