Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Chick’n Out is looking for a high‑energy, people‑first, operations‑obsessed Head Coach to lead our restaurant with excellence. This role is the heartbeat of the shop — driving culture, execution, guest experience, and team development every single day.

If you love building strong teams, solving problems before they happen, and running a tight, fun, high‑vibe restaurant, this is your spot.

⭐ ROLE SUMMARY

The Head Coach is responsible for full store leadership: people, performance, profitability, and guest experience. You’ll coach the team, protect the brand, maintain systems, and ensure Chick’n Out delivers elite food and service every day.

This role requires strong communication, accountability, and the ability to lead from the front — not the office.

🛠️ KEY RESPONSIBILITIES

Team Leadership & Culture

Lead, coach, and develop all FOH/BOH team members

Build a positive, high‑energy culture rooted in respect and accountability

Conduct ongoing training, performance check‑ins, and corrective coaching

Ensure all staff follow Chick’n Out standards, recipes, and service expectations

Daily Operations

Oversee all opening, mid‑shift, and closing procedures

Maintain food quality, speed, accuracy, and cleanliness

Ensure safety, sanitation, and compliance with health regulations

Manage inventory, ordering, waste control, and product rotation

Maintain equipment and coordinate repairs when needed

Guest Experience

Deliver a warm, fun, memorable guest experience every shift

Resolve guest issues with professionalism and hospitality

Monitor service flow and adjust staffing or stations as needed

Ensure online orders, catering, and dine‑in service run smoothly

Financial & Administrative

Manage labor to target using scheduling tools and real‑time adjustments

Monitor food cost, waste, and portioning to protect profitability

Complete daily/weekly paperwork, deposits, and reporting

Support payroll accuracy (timecards, approvals, corrections)

Execute marketing promotions and seasonal menu rollouts

Staffing & Scheduling

Recruit, interview, and hire strong team members

Build weekly schedules that balance labor targets and team needs

Maintain staffing levels that support consistent execution

💪 REQUIRED SKILLS & QUALITIES

Strong leadership and communication

Ability to coach, motivate, and hold others accountable

High operational awareness and attention to detail

Ability to multitask in a fast‑paced environment

Problem‑solver with a calm, confident presence

Reliable, organized, and consistent

Passion for hospitality and great food

🎯 PREFERRED EXPERIENCE

2+ years restaurant management or shift leadership

Experience with Toast, 7Shifts, or similar systems

Knowledge of food safety and labor compliance

Proven track record of team development

🔥 WHAT YOU’LL LOVE ABOUT WORKING HERE

A fun, supportive, high‑energy environment

Real leadership autonomy

Opportunities for growth as the brand expands

Competitive pay + performance incentives

Staff meals and team perks

A culture built on respect, hustle, and good vibes