Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Job description

Store Manager

Position Summary

The Crossfire Trailer Service Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has three years of experience in a service repair business (trailer, rv, automotive, marine, etc.), some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Company Overview

Crossfire Trailer Service is locally owned and operated. We maintain strong family values. Crossfire Trailer Service is a well renowned trailer repair shop in the Stephenville community, and our customers sometimes drive hundreds of miles to ensure they receive the right level of care. Crossfire Trailer Service specializes in living quarter horse trailers but also performs repairs, services, and modifications to all types of trailers including stock, flatbed, utility, cargo, boat, and specialty.

Duties & Responsibilities

Recruit, hire, train, motivate, evaluate, schedule, and coach employees

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.

Oversee complete trailer inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed

Oversee all sales, accounting, and clerical functions from Service Advisors

Oversee technicians’ inspections, diagnosing, and repairing of trailers and recreational vehicles

Maintain inventory counts

Overall cleanliness and organization of the facility, including environmental compliance

Employee’s payroll; record keeping of hours and scheduling

Updating and submitting daily sales reports to owners

Work Schedule

Shop hours are Monday - Friday 8:00 AM to 5:00 PM and Saturday 8:00 AM to 2:00 PM

You are expected to show up at least 15 minutes before the start of the shift and may have to stay up to 30 minutes after the close of business to finish the end of day process

This position does not require working Saturdays, 5 day per week work schedule to promote work-life balance

Saturdays are low production days, designed for general service, pick-up, drop-off, and parts-only counter sales

Knowledge, Skills, and Abilities

High school diploma or equivalent required

Valid driver’s license required

Strong customer service skills

Strong verbal communication skills

A minimum of 2 years of store or service manager experience

General automotive/trailer/rv/marine knowledge

Excellent customer service disposition

Good communication skills

Strong POS computer and Internet skills

Leadership ability

Team building skills

Valid driver’s license

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent standing and walking for long periods of time

Communicate effectively in person, by telephone, or by using telecommunications equipment

Ability to enter and locate information on computer

Ability to visually verify information, often in small print

Ability to safely operate a motor vehicle

Ability to safely operate a forklift

Benefits

Employees regularly scheduled for 5-day workweeks to promote work-life balance

Six paid holidays per year

Ten paid vacation days per year after

Compensation provided to employees who attend eligible after-hours training/courses/certifications