POSITION PURPOSE
The Store Supervisor serves as a key leader within the department store, responsible for overseeing all aspects of store operations, team development, and communication with both department store leadership and headquarters. This role focuses on supporting and coaching the store team, ensuring operational excellence, and fostering a collaborative and performance-driven environment.
MAIN RESPONSIBILITIES
Team Leadership & Development
• Leads and mentors the retail team, fostering autonomy, accountability, and excellence while providing coaching and development to prepare members for senior roles.
• Motivates the team during all business cycles, overseeing scheduling and daily workflows for efficient store operations.
• Conducts regular team meetings while collaborating with department store leadership and headquarters to synchronize goals and support a positive work environment.
• Provides ongoing balanced feedback and oversees performance reviews to support team development and growth.
Sales & Client Experience
• Leads by example in greeting clients warmly and fostering a welcoming environment.
• Coaches the team on personalized client interactions, product recommendations, and follows up on client-related issues such as shipping and alterations.
• Supports and monitors cash handling and sales documentation, while keeping the team informed of sales trends and market updates.
• Supports the team by assisting with locating merchandise for clients and placing orders when needed and helps guide the introduction of promotions and new products to enhance client engagement.
• Monitors CRM KPIs and client feedback to drive retention and engagement, supporting sales analysis and reporting to meet store targets.
Operations Management
• Acts as the main operational liaison between store and headquarters, managing communication and resolving operational needs.
• Coordinates inbound/outbound shipments, stock accuracy, price updates, and store-to-store merchandise requests, maintaining organized client and merchandise records.
• Oversees inventory reconciliation, cycle counts, and stock accuracy to ensure seamless inventory management.
• Partners with visual merchandising to execute VM strategies, maintain inventory accuracy, and ensure smooth stock flow.
• Manages staffing schedules and payroll aligned with business needs to optimize store coverage.
• Demonstrates flexibility by taking on ad-hoc projects and supporting evolving store needs as they arise.
SKILLS & QUALIFICATIONS
• 2–4 years of retail leadership experience in a client-focused or department store environment, with proven ability to lead and motivate small sales teams through hands-on coaching, goal setting, and performance feedback.
• Leads by example on the sales floor, actively engaging with clients while supporting
team members in both selling and operational tasks to drive results and enhance the client experience.
• Strong client service and relationship-building skills, with a focus on personalized experiences and fostering long-term client loyalty.
• Adaptable and solutions-oriented, able to shift priorities quickly to meet changing business needs and ensure smooth store operations.
• Experienced in managing daily operations, including team scheduling, store meetings, replenishment, and inventory counts.
• Detail-oriented with solid knowledge of visual merchandising, inventory management, and stock control to maintain an organized and visually compelling store environment.
• Proficient in POS, inventory, and CRM systems, supporting accurate reporting, clienteling efforts, and overall operational efficiency.
• Flexible availability, including weekends and holidays, with a strong commitment to supporting the store during peak business periods.