Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Relocation bonus

Vision insurance

Role Summary

The Store Systems Specialist plays a vital role in keeping all store technology running seamlessly. This position focuses heavily on the Point-of-Sale (POS) system, inventory tools, and supporting software. Acting as the store’s go-to technical resource, this specialist handles troubleshooting, ensures data accuracy, and assists employees with any technology needs. The ideal candidate is technically skilled, solutions-oriented, and committed to supporting smooth and efficient store operations.

Core Responsibilities

POS & Technology Support

Serve as the in-store authority for all POS functions, including software, hardware, and back-office operations.

Diagnose and resolve POS-related issues quickly and effectively.

Maintain equipment such as terminals, scanners, printers, scales, and network connections to reduce downtime.

Perform regular system upkeep, apply updates, and adjust configurations when needed.

Data Accuracy & System Performance

Maintain clean, accurate, and organized item files, pricing information, and department setups.

Ensure updates to sales, promotions, and markdowns are completed on schedule.

Identify data errors and correct them to improve system performance.

Review system logs and performance data to detect and prevent problems early.

Inventory Support

Manage inventory system processes to ensure stock levels and replenishment remain accurate.

Assist department managers with cycle counts, audits, and inventory adjustments.

Add and maintain new items, vendors, and categories to keep inventory records current.

Improve workflows to limit shrink and enhance operational productivity.

Operational Improvements

Partner with store leadership to find ways technology can streamline operations.

Assist with rolling out new systems, hardware, and significant software updates.

Coordinate with IT teams and outside vendors for specialized fixes or support.

Create and maintain clear documentation, troubleshooting guides, and staff instructions.

Team & Customer Support

Communicate clearly with employees, managers, and external support contacts.

Provide courteous, timely assistance to staff encountering system difficulties.

Be available during busy periods or special events when system reliability is essential.

Qualifications

Experience with POS systems, retail technology, or IT support preferred (grocery experience is a bonus).

Solid understanding of inventory processes and general retail operations.

Strong diagnostic, analytical, and problem-solving abilities.

Comfortable working with databases, configuration tools, and reporting platforms.

Able to train and assist staff with varying levels of technical comfort.

Excellent communication skills and the ability to remain composed in a fast-paced environment.

Detail-oriented with strong record-keeping and documentation habits.

Why This Position Is Important

Technology is at the heart of store operations. The Store Systems Specialist ensures these systems are dependable, accurate, and optimized—directly improving checkout efficiency, customer satisfaction, inventory accuracy, and the overall performance of the store.