Job Description

WOULD YOU LIKE TO BE A PART OF THE MOST INNOVATIVE AND FASTEST GROWING SELF-STORAGE COMPANY IN THE COUNTRY?

Do you enjoy working with people in a fast-paced environment?  This is a part time position is based in Homewood – perfect for those who who are looking for 20 - 32 hours per week.

Contact Center Agents take back-to-back, incoming calls from customers who need help with Storage related products and services like sizing, access, moving and packing supplies.. Agents assist customers with quoting rental rates, sales and earning new business.

Agents also assist with customer service related to existing business, like making changes to reservations, answering questions, helping with customer concerns and taking storage payments.

Agents are expected to follow established call flows, methods and procedures, handle all calls professionally, expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

THIS JOB MIGHT BE FOR YOU IF:

• You enjoy helping people and problem-solving.

• You like a fast pace starting day one and staying busy every day.

• You enjoy working closely with your manager and receiving daily feedback.

• You are comfortable learning and using multiple computer programs.

STOREEASE OFFERS ITS CONTACT CENTER AGENTS:

• $16 per hour through training with a bump of up to $20 per hour at the end of 90 days. 

• Contact center career path available including work from home!

• Hourly base,+ Performance Bonus.

• Opportunity for base pay merit increases based on performance

MINIMUM QUALIFICATIONS:

• Basic keyboarding and computer skills.

• Ability to navigate and use multiple computer programs at once.

• Excellent verbal communication and listening skills.

• Clear speaking voice.

• General knowledge of U.S. geography.

• Willingness to incorporate feedback to constantly improve performance.

SCHEDULING REQUIREMENTS:

• Total number of hours (up to 30) scheduled each week will be based on business need. We are currently closed on Sundays.

• Be available to work between 7am - 7 pm (Central time).

• You will be asked to work a minimum of one Saturday per month. If you want to work more that’s great!

A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules. However, if availability to work does not align with the needs of the business the result may be less hours scheduled.

THE FOLLOWING IS REQUIRED TO WORK FROM HOME:

• You must have a quiet, private work area.

• This position requires a 24 inch monitor, 25 Megabyte internet or greater, 8 gigs of ram, computer purchased new within the last 3 years and two available USB ports.

• We provide wired headset

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED):

• Consistently provide exceptional customer service and professionalism to all our customers

• Maximizing potential rental income and sales objectives through

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit

JOB REQUIREMENTS

• 1+ years sales and/or customer service experience required

• Call Center/Phone sales experience is a plus

• Proficient in Windows-based computer programs with excellent navigation skills

• Effective communication and sound listening skills

• Proven ability to build customer relationships via telephone

• Sales closing skills preferred

• Follow a sales process based on designed scripts

• Skills in languages other than English are a plus

• Physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to, sit and reach with hands and arms.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. StoreEase seeks employees that have entrepreneurial, pro-active, “can-do” mentalities, positive attitudes, can handle change and operate with integrity. Employment with StoreEase is contingent on successful completion of a background and drug screening.

  Education and/or Experience: Bachelors degree or equivalent of 3-5 years work-related experience and/or training in direct sales, retail and/or customer service. Exceptional leadership skills and ability to multitask are a priority.

  Language Skills: Ability to write routine reports and correspondence, use a computer, and present information to groups of managers, clients, customers, and the general public in English. Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedural manuals in English is required

  Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

  Reasoning/Value Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and the ability to deal with problems, new challenges, and change. Ability to live and lead through values with passion.

  Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 50 pounds. Specific vision abilities required include close vision, color vision, and the ability to adjust focus.

  Compensation: Part-Time Hourly Exempt

Company Description

StoreEase is a fast-growing, forward-thinking tech-based property management company that is revolutionizing the way to manage self-storage properties. Through a state-of-the-art virtual technology platform, StoreEase manages all the needs of a self-storage property from the font line customer facing responsibilities to the back-office accounting and financial obligations.