Job Description

//  IT SUPPORT CONSULTANT / ACCOUNT MANAGER

COMPANY: Storyland Studios / Thinkware

JOB TITLE: ThinkWare Tech – Consultant / Account Manager

JOB STATUS: Full-time

REPORTS TO: TBD

// RESPONSIBILITIES

• Serve the tech needs of Storyland Studios and ThinkWare clients
• Support the growth and tech needs of all sister companies
• Install and configure computer systems and applications within the clients of the company
• Respond to client inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain, and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Manage client mailboxes / groups / aliases for Microsoft 365
• Maintain client firewalls
• Assist tech engineers with VLAN and fiber connections
• Manage ticket system and assign appropriate techs
• Manage apps on client devices
• Manage Microsoft Teams
• Other duties and responsibilities as assigned by team manager

// REQUIREMENTS

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs
• Accept customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills
• Ability to prioritize and manage several milestones and projects efficiently

// THINKWARE TECH – IT SUPPORT CONSULTANT / ACCOUNT MANAGER

●       Analytical - Creatively problem solves both internal and external issues/situations.

●       Customer Service - Responds promptly to internal and external customers; Manages customer expectations; Responds to requests for           service and assistance; Meets commitments.

●       Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group           commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

●       Initiative - Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities.

●       Flexibility – Can adapt to changing internal and client priorities.

Company Description

Storyland Studios is a unique collection of down-to-earth specialists, artists, architects, strategists, and problem solvers who believe in the power of story to change the world.