Summary

The Product Manager will lead the partnership with the internal customers to understand their processes and pain points. This individual will work with internal customers to collect and prioritize key business requirements in support of the technology solution roadmap and vision, and will collaborate with Sales teams, other Product Managers, Program Managers, and other operations specialists. Co-lead with the Program Manager the planning, testing and execution of large technology solutions. This individual will also partner with IT to design and develop the technology solutions that deliver exceptional customer experiences.

• Partner with Business to understand current and future needs to deliver technical solutions that provide customer value by improving the customers’ experience or day-to-day productivity
• Responsible for communicating/aligning with the internal customers and IT on plans and launches
• Lead the planning and delivery of Run-the-business requirements and large technology initiatives
• Strategically align with other Product Managers on the delivery of interdependent solutions and initiatives
• Lead and facilitate process improvements sessions with internal customers
• Directs supporting Product Owners’ activities and priorities
• Manage and prioritize the product backlog, collecting defects and enhancement requests
• Support Release Planning, scheduling backlog items into regular releases aligned to business priority
• Leads User Acceptance Testing with business testers, and works with the Quality Engineer to define acceptance tests for features

Roles & Responsibilities