Job Description
Employee Benefits Client Relations Manager
Strategic Benefits Advisors, Inc. (SBA) is a full service brokerage & consulting firm dedicated to helping employers of all sizes find the right benefits package that coincides with their goals. Our expertise in employee benefits includes: Health Insurance, Retirement Planning, Dental, Vision, Life, Disability, HSA's, HRA's and Flexible Benefit Accounts. Built upon a tradition of integrity, industry leadership, and excellence, we are committed to delivering tailored benefit solutions with thoughtful strategic planning, valuable professional services and technology based solutions.
Our team is growing, and we are looking for a detail-oriented team player. The Client Relations Manager will provide professional and courteous service to our customers, carrier representatives, and SBA colleagues.
IN THIS ROLE, YOU WILL:
- Accountable for delivering high quality and efficient service to clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs
- Resolves customer service inquiries that require research and interactions with carriers
- Act as the main day-to-day client contact for any service related issues
- Executes policy and plan changes
- Responds to client questions/issues and maintains a log of conversations
- Processing enrollment and terminations with multiple carriers
- Preparation of COBRA or Continuation notices on employer’s behalf
- Create census enrollment spreadsheets/reports
- Conduct billing audits and work through billing discrepancies
- Educate and answer questions on insurance/benefit plans
- Handling resolution of all client claims issues – simple or complex
- Support client with implementation of benefits program which may include things such as: creating employee communications, coordinating & conducting open enrollment meetings, coordinating paperwork between client and carrier
- Maintain visibility with clients, fostering lasting relationships developed through professional and technical expertise as well as understanding client’s business needs
WHAT YOU OFFER US:
- 2+ years employee benefits service experience with a brokerage firm
- Active Life & Health producer’s license or willing to obtain within 90 days of hire
- Proficient with standard office computer tools; i.e. Microsoft Office Word, Excel, Outlook, etc.
- Excellent written and oral communication skills
- Ability to work in a positive team environment and independently
- Excellent organizational and time management skills
- Analytical, organizational and time management skills to succeed in a fast-paced environment
- Independent thinker; dependable; displays initiative
WHAT WE OFFER YOU:
- Salary commensurate of your experience
- Medical/Short-term disability/Long-term disability/life insurance/401k matching program
- Unlimited time-off
- A work/life balance because that’s important for all of us
- Learn from the expertise of your coworkers
- Be part of a motivated team
Company Description
Strategic Benefits Advisors, Inc. (SBA) is a full service brokerage & consulting firm dedicated to helping employers of all sizes find the right benefits package that coincides with their goals. Our expertise in employee benefits includes: Health Insurance, Retirement Planning, Dental, Vision, Life, Disability, HSA's, HRA's and Flexible Benefit Accounts. Built upon a tradition of integrity, industry leadership, and excellence, we are committed to delivering tailored benefit solutions with thoughtful strategic planning, valuable professional services and technology based solutions.