A growing SaaS product company that utilizes AI for optimizing network planning for telecom companies is hiring for a full-time Technical Customer Success Manager to join their team. This is a key hire that will liaise between client end users and an internal software engineering team to triage, diagnose, and report on key technical issues.

Required: 

• 3+ years of experience working in customer success or as a technical business analyst in a customer facing manner on a data heavy complex software application
• Ability to think critically and communicate effectively across multiple disciplines, including financial analysis, software engineering, and geospatial data

Bonus skills: 

• Knowledge of Telecom and Fiber networks
• Understanding of GIS, specifically PostGIS (geospatial data sets, mapping, or imaging)
• Familiarity with SQL and an aptitude for picking up new technical skills

Perks:

• Health, Dental, Vision
• Competitive salary + performance bonus
• 401k + company match