About the Company:

A one of a kind company focused in the entertainment industry that has been around for 20+ years is seeking a Director of Customer Success to be the driving force in developing strong customer relationships. You will also be both leading and managing a team of customer support representatives. This is a Full-Time position that will be hybrid (3 days on site).

Salary: $125,000 - $150,000 (DOE) + potential 20% bonus

Requirements:

• Experience directly interacting with customers
• Experience in creating customer success processes, strategies, and systems
• Experience with help desk and ticketing software (Zendesk, Freshdesk, etc.)
• Ability to handle higher priority customer requests and escalations
• Clear and effective communication skills, both written and verbal, is an absolute must

Pluses:

• Any experience or interest in artificial intelligence (AI)
• Attention to detail and organizational skills
• Ability to provide solutions for complex problems

Company Perks/Benefits:

• Medical/ Dental/ Vision
• 401k match + potential 20% bonus
• Hybrid work from home policy