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Customer Care Coordinator

Strategic Fuse, Inc

Customer Care Coordinator

Memphis, TN +2 locations
Paid
  • Responsibilities

    Job Description

    IN THIS ROLE

    Respond to customer service inquiries in a timely manner while providing exceptional customer service     Identify the issue and facilitate the resolution, i.e. process return authorizations, credits and/or any other request to satisfy the customer issue     Determine customer service requirements by maintaining consistent contact with customers and the Account Executive; analyzing information and providing solutions     Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed     Maintain a thorough knowledge of the order to cash process and show attention to detail and accuracy when processing orders     Maximize customer operational performance by providing resources and technical advice and working to convert customers to using our website     Maintain and improve customer-service quality; by resolving problems, building relationships, identifying customer service trends, determining system improvements, implementing change     Work diligently to continuously improve the customer experience and the processes within the organization     Actively participate in meetings and trainings     Responsible for upholding the Core Values and being a valuable member of the Four Hands Team     Other tasks as defined by Management

  • Qualifications

    Qualifications

    • High School Diploma required, Bachelor's Degree preferred
    • Proficient in Microsoft Office with an emphasis on Outlook and Excel
    • Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
    • Exhibit a friendly and helpful manner and be able to work well with others in a team environment
    • Excellent organizational skills
    • Ability to make decisions and work independently
    • Active and engaged listener, with the ability to clearly and concisely communicate with various audiences

    Additional Information

    Compensation includes competitive salary, generous vacation time, 100% of health benefits, 401K plan option, professional development.

  • Locations
    Detroit, MI • Memphis, TN • Austin, TX