Job Description
IN THIS ROLE
Respond to customer service inquiries in a timely manner while providing exceptional customer service Identify the issue and facilitate the resolution, i.e. process return authorizations, credits and/or any other request to satisfy the customer issue Determine customer service requirements by maintaining consistent contact with customers and the Account Executive; analyzing information and providing solutions Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed Maintain a thorough knowledge of the order to cash process and show attention to detail and accuracy when processing orders Maximize customer operational performance by providing resources and technical advice and working to convert customers to using our website Maintain and improve customer-service quality; by resolving problems, building relationships, identifying customer service trends, determining system improvements, implementing change Work diligently to continuously improve the customer experience and the processes within the organization Actively participate in meetings and trainings Responsible for upholding the Core Values and being a valuable member of the Four Hands Team Other tasks as defined by Management
Qualifications
Additional Information
Compensation includes competitive salary, generous vacation time, 100% of health benefits, 401K plan option, professional development.