Job Title: Computer Support Analyst

Location: On-Site 2 Broadway NYC

Rate: $40-$45/ Hour

Description of Duties: 

\- Deliver training on the Asite platform to end users.

\- Monitor support emails and voicemails received from MTA Asite end users and resolve problems or take appropriate action.

\- Gather, organize, and analyze large internal and external data sets to provide insights for management.

\- Assist with data entry and clean-up in Asite

\- Assist with developing interactive dashboards of Asite data in Power BI.

Required Skills:

\- Bachelor’s degree in Computer Information Systems or 5 years relevant experience

\- Proficient in Microsoft Office. Excellent PowerPoint skills

\- Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.

\- Working knowledge of SharePoint and MS Teams

\- Hands-on experience building and publishing customized and interactive dashboards within PowerBI

\- Strong organizational and multi-tasking skills.

\- Excellent analytical and problem-solving abilities

\- Excellent communication (verbal and written) and customer service skills

\- Ability to handle a high-pressure environment

\- Ability to prioritize urgent requests and multitask

\- Helpdesk experience preferred

\- Experience working in a document management platform strongly preferred

\- Proficient in Asite is a plus

\- Proficient in SQL a plus