Job Description:
STRATOSPHERE SOCIAL is the newest “GAME” in town — a uniquely designed entertainment concept featuring a Restaurant with a mouthwatering menu & full Bar, Bowling, Trampolines, the latest Arcade Games, HologateTM virtual reality and the XD Theatre experience.
We are looking for exceptional, motivated, charismatic and genuine people, who can work smart and thrive under pressure, all with a smile. We strive to deliver a great guest experience with the highest levels of hospitality and of course FUN! As part of the Stratosphere Social family, you will have access to a demanding but highly rewarding career opportunity and experience first-hand what it takes to grow and expand a new venue. Get in on the ground floor of this exciting opportunity.
"Enter as guests, leave as FAMILY."
Job Description
Responsibilities:The Assistant General Manager of Stratosphere Social will provide both leadership and management oversight to ensure the pursuit of excellence in delivering our products & services to the community. The AGM will work in concert with the Director of Hospitality and Operations to be the driving force in delivering a best-in-class service program by delivering (restaurant, bar, attractions, special events and parties), creativity in beverage service, hospitality standards in all departments, maintaining budgetary costs, highest level of sanitation & safety in all areas, training, genuine hospitality, and positive attitude.
Candidates with 5+ years of additional experience in some or all ofall the following areas are preferred:
FEC (Family Entertainment Center) Management
Sports Bar Management
Bowling Center Management
High Volume Restaurant Management
Casino/Hospitality Food & Beverage
Special Qualifications:The ability to manage in a diverse environment with focus on guest service is essential to success in this role.Communication skills that allow open and honest professional exchanges between all members of management, staffstaff, and guests. The AGM will be adept at defusing both guest and staff issues to provide a positive outcome.Trained professionally with an established track record in high volume diverse entertainment venues, high quality food & beverage operations.
Knowledge of redemption games, bowling, and/or amusement attractions is preferred.
Key Duties:
Train and mentor supervisory team.
Ensure onboarding of new hires and ongoing training is on point with SS’s mission.
Delegation of key department duties, with timely follow-up, and accountability.
Inventory management for liquor, beer and wine.
Deliver a consistently high level of service throughout the property.
Create productive, yet effective schedules which allow us to continually provide exceptional guest service, while meeting budgetary and operational goals.
Ability to manage during the moment, keeping the big picture goals insight.
Prepared & involved for all staff meetings
Fully understand P&L, with the business acumen to drive the desire budgetary and short term results.
Be able to work and communicate with the Director and the entire management team to ensure seamless execution.
Manage the HR component of the FOH departments: hiring, reviews, discipline, and terminations by means of the HR system.
Develop team with a culture of coaching, managing, and mentoring.
Maintains highest sanitation & safety standards.
Open to learning, the thirst for constant improvement, both for the business and self.
Lead by Example, BE THERE!
Experience:Previous experience in high volume / high quality operations, with diverse menus, dining & bar options (social / corporate catering, VIP, casual). Successful experience with cost control (labor, food, beverage and paper), P&L accountability, developing regulars, team training & development preferred.Premise and liability accountability, private ownership, corporate restaurant experience preferred.
Education:Bachelor’s degree or related certification or/with 5 or more years of related experience
Core competencies:Leadership, Management, Planning, Organization,Team Building
Job Type: Full-time
Pay: From $43,000.00 per year
COVID-19 considerations:We follow all state and local guidelines for COVID-19. All employees must wear masks at all times.