Job Description

TECHNICAL SUPPORT ENGINEER III:

Reporting to the VP of Global Support and part of the engineering organization, the Support team is an essential part of our service delivery organization. You will directly handle customer issues, manage technical escalations, and ensure our customers have an outstanding experience with our products. THE RESPONSIBILITIES:

• Resolve issues encountered by our customers
• Provide guidance on configuring and working with StreamSets products
• Verify product fixes and advocate for improvements
• Coordinate customer contact for product issues
• Participate in an on-call support rotation, working weekends on a rotating basis with the team

REQUIREMENTS

THE SKILLS:

• Linux administration
• Programming/scripting with Java, Python, or Unix Shell scripts
• Knowledge of networking concepts (TCP/IP, DNS)
• Network troubleshooting in Linux or Windows environment
• Hadoop core, HBase, HIVE
• CDH, HDP
• Kafka or Spark
• Major cloud platforms (Azure, GCP, and AWS)
• Containers (Docker, Kubernetes)
• Practical implementation experience with authentication/authorization protocols
• Databricks or Snowflake

THE EXPERIENCE:

• A BS/BA degree in Computer Science or equivalent practical experience
• 3+ years of Technical Support or Support Engineering experience in an enterprise software company

BENEFITS

OUR BENEFITS

• 100% paid medical, dental, and vision coverage for you and your dependents
• The best equipment and resources - we want to make sure you have what you need to be successful
• Healthy work/life balance, including wellness days and flexible time off policies
• Paid family leave
• Professional development - we are invested in you

OUR ETHOS

StreamSets is proud to be an equal opportunity workplace. people seeking employment at StreamSets are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Come be a part of our diverse, dynamic team!