Why work at Streamline?

WE INVEST IN YOU – At Streamline Service, we hire for attitudes and train for success!

We are a growing, full-service residential plumbing, electrical, and HVAC company located in Raleigh, North Carolina. Locally owned and operated, and BBB accredited with an A+ rating, we are seeking the next voice of our team. We provide homeowners in central North Carolina with 5-star residential services and quality products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Streamline Services has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community, and our employees.

At Streamline, you get:

• Paid Time Off (PTO) for Holidays, Vacation, your Birthday, and a significant other’s Birthday

• Medical and Dental Insurance: 100% paid for the employees

• Vision Insurance (offered)

• Supplemental insurance (offered)

• 401k with company match at 3% (eligible at 1 year)

• Paid training, on-going instruction, and coaching

• Employee appreciation activities and events

• Hourly and extra financial incentive programs, PTO, and Insurance benefits start after only 90 days.

• Technical training, career path, & personal development

• A family. This is last because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Streamline Services.

The Role

To be successful as a Installation Coordinator / Trades Administrator, you will be the hub for the HVAC Department while also supporting all trades. You will assist the Service, Operations, Sales, and Installation Managers with tasks including, but not limited to, prioritizing, scheduling, coordinating, installations, permitting, damage repair, trend analysis, and close-out administration. You should have a positive and persuasive attitude, attention to detail, excellent customer relationship skills, and a passion for communicating with customers, management, external agencies, and teammates. You should be highly proficient in Service Titan and Microsoft Excel. Having a working knowledge of Plumbing, Heating/Air Conditioning, and Electric is critical to this role.

Responsibilities:

• Build positive relationships with customers, teammates, and external agencies.
• Meet with the Sales and Installation leaders to coordinate scheduling priorities.
• Prepare all permit requests and necessary documents prior to installation.
• Ensure proper equipment has been recorded in the customer's records.
• Prepare Warranty documentation for manufacturers.
• Address customer concerns and provide solutions.
• Gather information about customer damage reporting and coordinate with appropriate contractors to make repairs.
• Assist with equipment ordering to ensure it's ready for each job, according to the pull sheet.
• Assist customers with scheduling inspections or any post-installation matters.
• Make post-installation follow-up calls to achieve the highest level of customer satisfaction.
• Generate nightly production reports.
• Gather and analyze information about failed inspections and publish it monthly.
• Maintain performance tracking spreadsheets for the installation jobs.
• Contact customers to set up inspection appointments / reschedule accordingly.
• Provide internal feedback on how to improve internal processes.

Requirements:

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communication.

· High integrity with advanced social skills and ability to make solid connections.

· Strong desire to be better at your job tomorrow than you are today.

· Personality that blends well with a fast-paced, goal-driven environment.A competitive individual contributor who al

Learn more About Us

At Streamline Services, you’ll work with great people who take pride in “making our customers smile.” We provide an environment where you will be appreciated by your team and customers, and where your efforts have a direct effect on the success of the company. If you are driven to succeed, are seeking personal and professional growth, and want to be a part of a company culture that is truly amazing, then we’d like to meet you

If this sounds like you, learn more at smileteamnow.com and apply to be a part of our winning Team.

Equal Opportunity Employer