General Manager (gm)

Compensation

$40,000 to $65,000 Annually

Employment Type

We are looking for driven and hardworking individuals to join our team. Stretch Zone is the pioneer in practitioner assisted stretching. Our locations span across the country and we continue to grow everyday. We are seeking out individuals versed in sales with a management background. If selected the applicant must be able to complete two weeks of training where they will learn our modalities as well as how to manage a location.

Objectives of this Role

The General Manager (GM) is responsible for the successful operations and financial accountability of all areas of the studio. The GM orchestrates delivery of superior customer service, achievement of employees, customer satisfaction and performance relative to studio objectives. The GM executes the implementation strategy and ongoing management of companywide standards for key operational activities, programs and goals throughout the studio. The GM communicates with the regional manager and corporate managers regularly or when deemed necessary. The GM provides leadership, direction and support to all direct reports. GM is directly responsible for managing all employees of the store.

Essential Duties and Responsibilities

Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals

Enforce all Stretch Zone corporate policies, business practices, systems and processes

Contribute to and maintain the Culture of Stretch Zone*

Encourage and motivate clients throughout their stretch sessions

Exhibit leadership by engaging in all studio activities (lead by example)

Drive new and existing client membership sales through outside sales, lead generation, business development efforts and client retention efforts

Provide and maintain the highest level of customer service

Provide effective decision making regarding customer service issues

Plan and promote special events for the studio on a monthly basis, using Stretch Zone tools for effective outreach and community involvement. In addition, marketing outside and at community events is a must.

Responsible for ensuring that the studio is clean, maintained and operationally sound

Resolve internal staff conflicts efficiently and to the mutual benefit of those involved

Manage the staff schedule

Other duties as assigned

Skills and Qualifications

Strong communication, sales and customer service skills required

Excellent verbal and written communication skills in person, via the telephone and email

Preferred background: Exercise, Health or Recreational Science Degree, Massage Therapist, Personal Trainer or Sports Coach, Physical Therapist, PT Aide, Chiropractor, Pilates, Yoga Instructor, or Dance Instructor

Have at least 2+ years of fitness, health or wellness sales experience

A strong and demonstrated affinity for and/or experience in the Health, Wellness & Fitness industry are preferred

Ability to stand or sit for up to 8 hours throughout the workday

Professional, punctual, reliable and neat

Strong attention to detail and accuracy

Trustworthy and ability to handle confidential information

Ability to recognize areas of improvement and make changes using good judgment

Ability to multi-task and manage client and staff concerns

Ability to work well independently and collaboratively with Studio Owner

Proficient computer skills required

Ability to work and function in a TEAM environment

Flexible to work day, evening and/or weekend hours as needed

About Stretch Zone:

Stretch Zone is the world's leading source and educator for today's advanced practitioner-assisted stretching, built to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.