Stretch Zone Willowbrook - General Manager (GM)

Required Knowledge Skills and Abilities:

Seeking an energetic, forward thinking, and creative individual with background in either sports medicine, sports massage, kinesiology, personal training, physical therapy, and one-on-one client experience to join our team. The General Manager is responsible for the sales and onboarding of new clients.

In addition, The General Manager is responsible for the successful operation of all facets of the business while on duty. The GM orchestrates effective assisted stretching techniques and the creation of a superior client experience. Additionally, the GM will assist with the development of employees, maintain excellent customer satisfaction ratings and achieve all performance objectives.

Culture: Part of the duties required of an GM is to maintain and contribute to the culture of Stretch Zone. We at Stretch Zone work as a team and everyone is expected to contribute. Culture is our foundation at Stretch Zone and we believe it will contribute to the overall success of each location, while enabling us to provide the very best service and atmosphere to all of our clients.

Work Schedule: Tuesday through Friday 11AM – 7PM and Saturday 8AM – 4PM Essential duties and responsibilities:

· 7 to 8 demo appointments per day

· Close rate >50%

· Independently generate 3 new leads per day

· Maximize member retention

· Build relationships with customers for retention

· Responsible for the weekend production of the store

· Have working knowledge of all standard operating procedures and policies

· Ensure implementation of standard policies and procedures for business and financial management

· Successfully resolve customer service inquires

· Maintain a positive attitude at all times when working with clients

· Following up with all missed guest

· Following up with all no shows

Compensation: Base salary plus commission structure ($45,000 to $55,000 annually). Base salary paid twice per month, commission paid monthly.

Job Requirements:

Sales Oriented

Attention to Detail

Self-Starter

Proficient with Apple/Mac

Proficient in Microsoft

Proficient in Excel

Knowledge of Club Ready CRM

Expert Phone Skills

About Stretch Zone:

Stretch Zone provides one on one practitioner-assisted stretching. The Stretch Zone Method is a new way to stretch that makes you feel the difference. By leveraging our proprietary strapping system, we’re able to properly stabilize the muscles that aren’t being stretched, allowing us to focus on the muscles we do want to stretch. This isolated stretching gives you a deeper, more efficient stretch.