General Manager Position

Welcome to Stretch Zone

About Stretch Zone https://www.stretchzone.com/

Stretch Zone offers an individualized service referred to as practitioner-assisted stretching. Clients lay on comfortable tables while a practitioner uses our patented protocol and strapping system to create the best stretching experience around! Gentle, nervous-system based, backed by science, we're taking stretching to a whole new level.

Stretch Zone caters to the non-athlete, the de-conditioned, and the aging baby boomers to help them “stretch back the years.” ™ Stretch Zone® focuses on the real reasons people seek out practitioner-assisted stretching to improve their lifestyle. Stretch Zone is for anyone wanting an active lifestyle: One that allows you to strengthen your performance in every area: from perfecting that swing on the golf course to reaching down to tie a shoelace. Whether you are living an active lifestyle or a lifetime of not exercising... Stretch Zone is an important place for you to visit.

The Stretch Zone® is not a clinic, rehab center or gym but a practitioner-assisted-stretching studio where people habitually go to keep their Flex-Ability for Life®

Our Mission

To deliver the most comprehensive assisted stretching program in the world! To open Stretch Zone® branded studios equipped with state of the art (patent-pending) stretching equipment where people habitually go to get professionally stretched near their homes or workplace.

Compensation

$45,000 to $75,000 Annually

*Includes base salary plus commission

Employment Type

The General Manager is our team and business leader, responsible for fostering an environment that inspires and motivates those they serve. In this role the GM will lead and supervise with integrity, humility, and consistency, modeling the behavior expected from others.

The General Manager is responsible for the successful operations and financial accountability of the studio. The GM orchestrates the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. The GM executes the implementation strategy and ongoing management of companywide standards for key operational activities, programs, and goals. The GM regularly communicates with the owner as scheduled and when necessary. The GM provides leadership, direction, and support to all direct reports. They will protect the integrity of the Stretch Zone® brand by ensuring every studio member receives the highest quality service and experience at all times.

The ideal candidate is an energetic business-minded professional who has a passion for wellness and seeks an opportunity to make an impact by helping people live a more active lifestyle. This candidate is motivated and skilled at achieving financial targets, meeting operational budget goals, implementing company policy, and coaching and supervising team members. If this sounds like you, we want you on the team!

*Note that this role will be required to spend two weeks of training in Fort Lauderdale Florida prior to opening.

Reports To

Owner

Required Knowledge, Skills, and Abilities

Positive minded with a results-driven orientation

Strong sales background with a high closing ratio

Ability and willingness to follow a business plan and associated playbook

Ability to achieve desired monthly revenue and production results

Ability to articulate variances in revenue/sales/expenses versus budget.

Ability to think critically and solve unexpected problems quickly

Maintain high ethical standards and appropriate professional image

Strategic contributor in long and short-range planning

Effective listening skills necessary to foster an inclusive environment

Energetic, forward-thinking, and creative

Excellent written and verbal communication

Successful people management skills

Strong computer skills

Requirements

College degree preferred

Three-four years management experience required

Health, Wellness and Fitness industry management experience preferred

Duties & Responsibilities

Sales & Revenue Management

Manage store revenue

Implement and support company sales programs to generate new sales

Monitor daily sales activities

Achieve required weekly appointment goals

Achieve required lead goals for the week

Ensure proper capturing and reporting of sales and operations data

Maximize member retention

Build relationships with members to support retention

Administration & Operations

Ensure implementation of standard policies and procedures for business and financial management

Successfully resolve customer service challenges

Communicate and implement policies and procedures to team members

Ensure quality and timely execution of required role responsibilities

Staff planning and schedule management

Ensure team members are knowledgeable about services and programs available to members and prospective members

Support personnel-related problems or difficulties by following studio procedures and required documentation

Hold regular team meetings to communicate progress to goals

Communicate effectively by holding individual meetings with all studio team members

Provide an inspirational environment that welcomes honest feedback from team members to ensure a quality, inclusive, diverse, and equitable working environment