As a pioneer in practitioner assisted stretching, Stretch Zone is seeking an energetic, forward thinking and customer service-oriented individual with a background in either sports science or medicine, kinesiology, personal training, physical therapy, or massage therapy to join our team. The Assistant General Manager (AGM) will work closely with the General Manager and assist in all studio operations to ensure optimal studio performance while on duty. The AGM exhibits exemplary assisted stretching techniques, leadership and superior client service experience. The AGM will also assist with the development of employees, maintain excellent customer satisfaction ratings, and meet and exceed all key performance objectives.
Requirements:
Seeking a personable, customer service oriented individual with high ethical standards and integrity, sales leadership expertise and an appropriate professional image. The ideal candidate is also flexible—able to work weekend hours and morning or evening hours during the week as needed. Additional required qualifications are as follows:
Strong sales, communication, and customer service skills required
Excellent verbal and written communication skills in person, and via the telephone and email
Associates Degree with at least 1 year of sales or customer service management
experience; or High school diploma or GED with at least 2 years of sales or customer service management experience
A strong and demonstrated affinity for and/or experience in the Health, Wellness & Fitness industry area preferred
Ability to stand or sit for up to 8 hours throughout the workday
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work well independently and collaboratively
Proficient computer skills required
Essential duties and responsibilities:
Work varying weekday shifts as well as Saturdays and Sundays-- responsible for the weekend production of the studio
Ensure implementation of Stretch Zone’s standard policies and procedures for business financial management
Exhibit leadership by engaging in all studio activities (lead by example)
Successfully resolve customer service challenges
Maximize member retention and relationships
Assists the General Manager in meeting performance metrics, revenue, inventory and facilities maintenance as needed
Ability to recognize areas of improvement and make changes using good judgment
Assists the General Manager in the execution of the company’s marketing and social media efforts to promote the studio and brand as needed
Contribute to and maintain the Culture of Stretch Zone*
Follow the routine studio cleaning checklist (pre/during/post shift) and maintain an organized and clean front desk area
Oversee all functions of the front desk, including but not limited to: answering phones, greeting prospective and current clients, check-ins, booking demos and dealing with any customer concerns
Marketing outside and community events is a must
Complete a one to two week training where you will be taught the Stretch Zone methodology.
Other duties as assigned
Culture:
We at Stretch Zone work as a team and everyone is expected to contribute. Culture is our foundation at Stretch Zone and we believe it will contribute to the overall success of each location, while enabling us to provide the very best service and atmosphere to all of our clients.
Compensation & Benefits:
Competitive compensation
Free membership
Commission paid on sales on top of hourly rate
Tremendous opportunities for career advancement and growth within the company