Assistant General Manager at Stretch Zone
Assistant General Manager (AGM)
As a pioneer in practitioner assisted stretching, Stretch Zone is seeking an energetic, forward thinking and customer service oriented individual with a background in either sports medicine, sports massage, athletic coaching, kinesiology, personal training, physical therapy, or massage therapy to join our team. The Assistant General Manager (AGM) will work closely with the General Manager and assist in all studio operations to ensure optimal studio performance while on duty. The AGM exhibits exemplary assisted stretching techniques, leadership and superior client service experience. Additionally, the AGM will assist with the development of employees, maintain excellent customer satisfaction ratings, and meet and exceed all key performance objectives.
Essential duties and responsibilities:
Work Saturdays and Sundays and responsible for the weekend production of the studio
Have working knowledge of all Stretch Zone standard operating procedures and policies
Ensure implementation of standard policies and procedures for business and financial management
Exhibit leadership by engaging in all studio activities (lead by example)
Successfully resolve customer service challenges
Maximize member retention
Build relationships with customers for retention
Generate new leads for the store
Assist the Manager in meeting performance metrics, revenue, inventory and facilities maintenance as needed
Perform 5 demo appointments a day on the weekends; 2 demo appointments a day on the weekdays
Achieve and/or exceed a close rate ratio of 50% or more
Follow up/follow through with all missed guests and no-shows
Contribute to and maintain the Culture of Stretch Zone*
Dress professionally according to current dress code standards as highlighted in the company handbook.
Follow the routine studio cleaning checklist (pre/during/post shift) and maintain an organized and clean front desk area
Oversee all functions of the front desk, including but not limited to: answering phones, greeting prospective and current clients, check-ins, booking demos and dealing with any customer concerns
Assists the Manager in the execution of the company’s marketing and social media efforts to promote the studio and brand as needed
Complete a one or two week training (location is TBD) where you will be taught the Stretch Zone methodology. Applicants will be paid for the training period.
*Culture: We at Stretch Zone work as a team and everyone is expected to contribute. Culture is our foundation at Stretch Zone and we believe it will contribute to the overall success of each location, while enabling us to provide the very best service and atmosphere to all of our clients.
Required Job Qualifications:
Candidates must meet all qualifications and be able to perform all essential duties listed above
Associates Degree with at least 1 year of sales or customer service management experience; or High school diploma or GED with at least 2 years of sales or customer service management experience
Health & fitness industry experience is preferred
Solid verbal and written communication skills required
Basic computer skills required
Preferred/Desired Qualifications:
Seeking a personable, customer service oriented individual with high ethical standards and integrity, sales leadership expertise and an appropriate professional image. The ideal candidate is also flexible—able to work weekend hours and morning or evening hours during the week as needed.
About Stretch Zone:Stretch Zone is the pioneer in practitioner assisted stretching. Our locations span across the country and we continue to grow everyday. We are the world's leading source and educator for today's advanced practitioner-assisted stretching, built to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.