Job Description

POSITION TITLE: Customer Service Representative

REPORTS TO: Office Manager

POSITION PURPOSE: To ensure friendly and knowledgeable service support for customers

POSITION DESCRIPTION: Stride Pest Control is seeking a bright and quick-minded person to help our customers - to receive their calls, answer their questions and schedule their services. Listening to the concerns of prospective customers, and matching their needs with our services, requires a self-assured person with a curious mind. Talking with customers on the phone also requires making notes into web-based software, so good typing skills are essential along with an organized approach to recording information. Working in a pest control company also requires the ability to shift gears, to accommodate peak periods.

TASKS:

• Answer telephones, relay messages, and route calls to appropriate person(s).
• Use routing software to schedule services.
• Reschedule missed appointments with customers.
• Maintain accurate records of important customer comments and interactions.
• Make calls to customers to check satisfaction.
• Answer basic questions from customers and prospects about company services through email, texting, and online chat clients.
• Sell company services to inbound callers and other prospects when needed.
• Process payments.
• Make calls to customers to collect past due amounts.
• Prepare customer mailings, and perform other administrative tasks.

EXPERIENCE: 2+ years work experience, with 1 year in customer service

COMPENSATION & BENEFITS: We expect you to look out for our customers and coworkers, so we look out for you.

• $14-$17 per hour depending on experience
• Health Insurance Stipend
• Paid time off
• Retirement Matching Plan
• Free Premium Pest Control

HOW TO APPLY: Please submit an application on https://www.stridepestcontrol.com/pest-control-careers/

Company Description

Stride Pest Control is a local, privately owned company. We have been providing professional pest control services to central Texas homes and businesses since 2013.