About the Help Desk Specialist Position

PAY: STARTS AT $18-$20 AN HOUR

NORMAL HOURS: Monday - Friday we open at 7am, and close at 4pm.

GREAT STARING BENEFITS: Paid time off: 20 Days per year, paid holidays, medical, dental, vision, snacks/drinks, and an office dog + more.

LEARN: We will teach you how to use our awesome 3D design software

We're looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You're going to be on the company's front lines, and you will solve basic technical problems and provide friendly support.

It'll be your job to make sure that customer issues get resolved, that we maintain the high standards, and the customer is satisfied.

Help Desk Specialist Responsibilities

• We'll teach you how to use our incredible 3D design software, and you will be an expert

• Provide first level contact and communicate resolutions to customer issues

• Walk customers through problem-solving process

• Follow up with clients, provide feedback and see problems through to resolution

• Use excellent customer service skills to exceed customers' expectations

• Ensure proper recording, documentation, and closure of issues

• Recommended procedure modifications or improvements as needed

• Preserve and grow your knowledge of help desk systems, products, and services

Help Desk Specialist Requirements

• Experience with windows based computers

• Proven working experience in providing help desk support

• Working knowledge of help desk software, databases, and remote control

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation