The Student Help Desk Clerk is responsible for assisting students and families with basic tech issues, login problems, and accessing learning platforms. Acting as a first point of contact, this role ensures students can successfully engage with virtual learning tools.
Key Responsibilities:
Respond to student and parent inquiries via email, chat, or phone
Provide step-by-step troubleshooting for login, account access, and basic software issues
Log and escalate complex technical issues to the IT team
Guide students in accessing district portals, learning management systems, and email
Maintain help desk ticket records and resolution logs
Report recurring issues to the technology department for improvements
Qualifications:
High school diploma or equivalent
Basic knowledge of Google Classroom, Chromebooks, and district technology tools
Friendly and patient customer service skills
Clear written communication for digital support
1+ year of experience in customer service or school tech support preferred
State retirement
Health, dental, and vision insurance
Paid leave and holidays
Professional development opportunities
Small-district work culture with a big impact on student learning