Job Description

** Phone Outreach & Lead Follow-Up**

• Execute daily outbound call campaigns to prospective families from the enrollment CRM, following up on inquiries, applications, and event interest.
• Conduct warm and cold outreach to leads generated through fairs, tabling, referrals, and digital campaigns.
• Track call outcomes, disposition leads accurately in the CRM, and flag families requiring escalated support to the Recruitment Manager.
• Meet weekly call volume and conversion benchmarks set by the Senior Director.
• Provide excellent customer service on inbound calls, answering questions about programs, the lottery process, enrollment timelines, and next steps.
• Conduct follow-up sequences (call, text, email) to move families through the enrollment funnel from inquiry to application to acceptance.

** Community Tabling & Grassroots Outreach**

• Represent KIPP at community locations including grocery stores, libraries, rec centers, churches, laundromats, and other high-traffic family destinations.
• Set up and manage recruitment tables, and engaging community members in conversations about KIPP schools and enrollment opportunities.
• Distribute flyers, collect contact information, and enter new leads into the CRM promptly after tabling sessions.
• Identify and recommend new tabling locations and community partnerships that can expand enrollment pipelines.
• Work flexible hours including evenings and weekends to maximize community visibility during peak outreach periods.

** Event Coordination & Execution**

• Plan and execute recruitment events including open houses, school tours, information sessions, and community fairs.
• Manage all logistics for events: venue setup, materials preparation, RSVP tracking, day-of coordination, and breakdown.
• Collaborate with the Marketing team to ensure events are promoted effectively across digital and print channels.
• Serve as the on-site point of contact at events, welcoming families and guiding them through the information and enrollment steps.
• Track event attendance, gather family feedback, and report results to the Recruitment Manager and Senior Director.
• Coordinate with school-based staff and operations teams to facilitate smooth school visit experiences for prospective families.

** Data Management & Reporting**

• Maintain accurate, up-to-date records for all prospective families in the enrollment CRM
• Log all outreach activities – calls, table contacts, event attendees – in a timely and organized manner.
• Prepare weekly activity reports for the Senior Director summarizing outreach volume, lead conversion, and event outcomes.
• Monitor application statuses and proactively follow up with families on missing documentation or incomplete steps.

As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above essential duties and responsibilities.

Qualifications

_ Required Education and Experience_

• High school diploma required; Associate’s or Bachelor’s degree preferred, or equivalent experience in admissions, outreach, sales, or community engagement.
• Minimum 1–2 years of experience in a role involving direct community outreach, phone-based customer engagement, event coordination, or admissions support.
• Experience working with diverse communities in South Florida and demonstrated cultural competency.
• Bilingual English/Spanish required.

** Skills and Abilities**

• Bilingual English/Spanish required – must be able to conduct full conversations and outreach in Spanish with Miami-Dade families.
• Familiarity with charter school enrollment processes a plus, but not required
• Confident and persuasive communicator on the phone and in person, with the ability to engage families across diverse backgrounds.
• Strong organizational skills and ability to manage a high volume of outreach activities simultaneously.
• Experience in event planning, coordination, and day-of execution.
• Proficiency in Microsoft Office Suite and CRM/enrollment systems (e.g., SchoolMint, Salesforce, or similar).
• Ability to work independently in field settings with minimal day-to-day supervision.
• Flexibility and availability to work evenings and weekends as required.
• Ability to build authentic trust and rapport quickly with prospective families in community settings.
• Comfortable working in dynamic, fast-paced environments with shifting daily priorities.
• Willingness to pivot strategies and channels based on data insights and Senior Director feedback.
• High level of energy, reliability, and follow-through

** Physical Requirements**

The usual and customary methods of performing the job’s functions require the following physical demands:

• Significant field-based work: standing and engaging at community tabling locations for extended periods.
• Travel throughout Miami-Dade County for tabling, events, and school visits; valid driver’s license and reliable transportation required.
• Ability to carry and set up event/tabling materials (tables, banners, printed materials).
• Prolonged periods on the phone and at a computer during call campaigns and data entry.
• Evening and weekend availability required for community events and tabling shifts.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Additional Information

Compensation & Benefits

KIPP Miami offers a full comprehensive benefits plan, including health care, competitive 403(B) plan, and a school laptop.

Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of the organization. No questions on this application are asked for any unlawful purpose

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