NEED ONLY ARIZONA RESIDENTS

Summer work hours 7:00 AM - 7:00 PM M-TH.

May be required to work evenings and weekends

Must be in good standing with the Department of Education as it relates to Federal Financial Aid

Training will be provided.

MCCCD - MCCCD - Maricopa Contact Center - Student Services Specialist- 142834 (Local Only/Mostly Remote)

Essential Functions

Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.

Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.

Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.

Minimum Qualifications

Associate’s degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR

High School Diploma or GED, and three (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.

Qualifications

Experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment). One (1) or more years of experience working with financial aid

Experience working in a customer service role over the phone.

Experience using a Student Information System (Peoplesoft, Banner, etc.)

Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.)