Florida SouthWestern State College is accepting resumes in search of a Student Success Advisor I to join our Academic Advising department. Student Success Advisors within the Office of Academic Advising provide direct service, support, and developmental advising to students and make appropriate referrals to College resources to promote student success. The Student Success Advisor aids student decision making by providing accurate information and options that are in the best interest of the student’s development, retention and completion, which are in accordance with College policies, procedures, and mission. This position sets the tone for a student-centered, high performance office that emphasizes excellence in service, quality, productivity, and standards.

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The ideal candidate will have:

• Bachelor’s degree from a regionally accredited institution of higher education in a relevant discipline.
• One (1) year of full time professional related work experience.
• Personal and educational philosophy compatible with the goals, objectives and missions of Florida SouthWestern State College.
• Demonstrated experience using a personal computer, office and enterprise software such as MS Office and electronic mail.

FSW Employee Benefits feature:

• Competitive health, dental, vision, life and disability insurance options to meet your needs
• Generous paid time off includes sick, personal, holidays, and winter & spring breaks
• Florida retirement membership (FRS)
• Educational and professional development opportunities for you and your dependents

Salary: $45,236.73

Please submit your resume for consideration to become one of the best, the brightest, the BUCS!

Florida SouthWestern State College, an equal access institution, prohibits discrimination in its employment, programs and activities based on race, sex, gender identity, age, color, religion, national origin, ethnicity, disability, pregnancy, sexual orientation, marital status, genetic information or veteran status. Questions pertaining to educational equity, equal access or equal opportunity should be addressed to the College’s Title IX Coordinator/Compliance Officer: Angie Hawke; Room N-124; 8099 College Parkway SW, Fort Myers, FL 33919; (239) 489-9051;Compliance@fsw.edu. FSW online anonymous reporting www.fsw.edu/report. Inquiries/complaints can be filed with the Title IX Coordinator/Compliance Officer online, in person, via mail, via email, or with the US Department of Education, Office of Civil Rights, Atlanta Office: 61 Forsyth St. SW Suite 19T70, Atlanta, GA 30303-8927.

Required Skills

Required Experience

• Bachelor's degree in computer science, Information Systems, Engineering, Business, or other related disciplines.
• 5 years’ experience in IT support/service management or related field.
• Ability to use automated tools such as Microsoft Office to communicate and present ideas, information, and reports.
• Proven leadership experience managing personnel across multiple functional task areas.
• Knowledge of common information technology applications and services, network services, computer and communications systems, associated protocols and industry standards and Federal information security and device configuration standards.
• Experience providing supervisory oversight and coordinating tasks.
• Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
• Excellent verbal and written communication skills.

Preferred Qualifications:
• Project Management Professional (PMP) certification.
• Experience working with Project Lifecycle Methodologies (PMLC) methodologies.
• Experience with Capability Maturity Model Integration (CMMI).