Job Description

The Manager of Student Success is a leadership role responsible for a specific vertical program of Student Success Coaches and/or Clinical Clearance Coordinators. They align student success initiatives with organizational and partner goals, drive innovation in persistence and academic achievement, and implement programs to enhance and improve student experiences. They must be able to regularly communicate professionally, embrace and promote a diverse work and learning environment, and apply leadership skills to guide and mentor SSC's I, II, and III, CCC's I and II, and Sr. SSCs.

• Oversee the day-to-day operations of the student success department, including employee supervision, process management, and student communications to ensure consistent, high-quality services are delivered to students and adherence to department policies and procedures.
• Serve as an escalation point-of-contact for complex student scenarios.
• Support students in the absence of a Success Coach.
• Oversee the design and implementation of comprehensive student support programs, including mentorship, tutoring, and coaching.
• Lead data analysis efforts to identify trends and opportunities for program improvement.
• Develop and manage department budget, ensuring the efficient use of resources.
• Coordinate with faculty, clinical coordinators, leadership, and other departments to identify and address student needs.
• Represent the Student Success department in key organizational and partner meetings and report on its progress toward strategic goals.
• Interview and hire according to budgeted staffing needs.
• Manage Success Coach assignments; ensure staff coverage for business hours.
• Identify on-going training needs for direct reports; Facilitate timely coaching and training needed.
• Use student information system, reporting, and other data tools/technology for timely completion of assigned tasks in compliance with FERPA regulations.
• Monitor and coach to staff member phone calls, notes, emails, texts and other communications for quality assurance.
• Investigate and track escalated student complaints and coordinate solutions.
• Coordinate staffing support for student events.
• Monitor staff attendance at required meetings.
• Regularly review goals, performance, and job satisfaction with direct reports in one-on-one meetings.
• Conduct annual reviews for staff members as defined by Unitek Learning requirements.
• Act as back-up to other managers in alternate program verticals for general support as needed
• Ensure strict adherence to all regulatory requirements, including federal, accreditation standards, state educational guidelines, and programmatic policies.
• Maintain up-to-date knowledge of compliance requirements and implement best practices to uphold institutional integrity while supporting student success.
• Monitor and achieve key performance metrics that contribute to student retention and graduation rates.
• Other duties as assigned

Salary Range $58k-$62k DOE

• This position may require up to 40% travel to partnership sites
• The role is hybrid at our Tempe location

Qualifications

• Bachelor’s degree in counseling, education, student affairs, or related field with extensive experience serving in an advisory role to students (career, advising, etc.) required, master’s degree preferred.
• 3-5 years of experience in higher education with 3+ years in student success, coaching, or academic advising roles required. Experience in Student Services at Unitek Learning is preferred.
• A minimum of 1 year of experience in a leadership role in higher education is required.
• Strong leadership and managerial skills, with experience in staff development and program management.
• Expertise in student development, persistence strategies, and academic advising in the context of degree education required.
• Proven experience in program evaluation, data-driven decision making, and staff leadership.
• Strong interpersonal and communication skills.
• Collaborative and experienced at helping others succeed.
• Strong computer skills, proficient in all Microsoft Office applications.

Additional Information

For Full Time Employees, We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

All your information will be kept confidential according to EEO guidelines.