Job Title: Student Support Advisor

Full-time, salary range: $40,000

Location: Remote, U.S-based

Reports To: Manager, Student Support

Anticipated Start Date: Early September 2025

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Job Overview:

The Student Support Advisor plays a vital role in promoting the safety, well-being, and overall success of high school exchange students throughout their program experience. Working in close partnership with the Manager of Student Support, this role helps implement a robust system of support for students, volunteer host families, Local Coordinators, and international sending partners.

Key Responsibilities:

Program Success & Stakeholder Collaboration

• Serve as a subject matter expert on policies and procedures related to students, host families, and Local Coordinator support, ensuring alignment with the organization’s mission and compliance with regulatory standards.

• Foster strong, collaborative relationships with assigned international partner offices, overseeing the success of their participants through regular communication, check-ins, and timely field support for mediation and conflict resolution.

• Assist the Manager of Student Support in identifying training needs, areas for improvement, and strategies for team development, with a focus on specific student groups and sending countries.

• Collaborate cross-functionally with placement and compliance teams to ensure cohesive communication and consistent adherence to U.S. Department of State regulations and internal protocols.

• Support the team in crisis response for student-related incidents, ensuring appropriate documentation, communication, and safety procedures are followed.

• Represent the organization in meetings, site visits, and training sessions with both domestic and international stakeholders.

Ideal Candidate Qualifications:

• Bachelor’s degree in education, social work, international studies, or a related field a plus.
• Proven success working in a geographically distributed team or remote environment.
• Strong intercultural communication skills and experience in conflict resolution.
• Background in youth exchange, education, counseling, or program coordination.
• Experience working directly with adolescents and families in a support or advisory role.
• Familiarity with J-1 visa regulations and U.S. Department of State youth exchange guidelines is preferred.
• Willingness to travel several times per year and work flexible hours, including evenings and weekends during peak seasons or as needed. (Typical hours of work will be 9am-5pm)
• Proficiency in Microsoft Office, CRM systems, and virtual communication platforms.

Core Competencies:

• Empathy and cultural sensitivity
• Sound judgment, objectivity, and decisiveness under pressure
• Ability to stay calm and professional in high-stress situations
• Strong commitment to student safety and well-being
• Flexibility and adaptability in a dynamic environment

Physical Requirements:

This position requires the ability to perform tasks that may include extended periods of sitting at a desk using a computer and engaging in office-related activities. The ideal candidate should be able to sit or stand for extended periods of time; use a computer an keyboard for extended hours; communicate clearly in person, by phone, and via email.

CETUSA is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, sex, gender identity, sexual orientation, age, disability, or other characteristics protected by law.

Consistent with the Americans with Disabilities Act (ADA), CETUSA provides reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the Organization.

CETUSA participates in E-Verify.

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