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Customer Support Specialist

Studio Designer

Customer Support Specialist

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Studio Designer is looking for people to join our all-star Customer Support Team. If you are passionate about the design industry, customers, and resolving technical issues, you may be the perfect fit!

    To be successful in this role, you need to think “customer first,” have good listening and problem-solving skills and the right mix of charisma and interpersonal effectiveness as this is a combination of customer service and technical support role.

    Base Requirements

    • Positive attitude
    • Enjoy working and communicating with customers and a team
    • 2+ years experience interfacing with customers
    • Excellent written and spoken English
    • Proven track record of mastering industry-specific software applications

    Our ideal candidate will have a few of the following:

    • Experience working in a customer service or technical support role for a SaaS company
    • Knowledge of MS Excel
    • Knowledge of accounting terms and software such as QuickBooks
    • Knowledge of general web architecture (HTML, CSS, JS, hosting technologies)

    WHO WE ARE:

    Studio Designer is the leading digital project management, product sourcing and accounting platform for the interior design industry. The fully integrated platform features an all-in-one project management system, client collaboration portal, product sourcing tools, and designer-specific accounting software. For 30+ years, Studio Designer has enabled the world’s leading designers to drive efficiency and growth, save time, and deliver beautiful projects to satisfied clients. We believe that cultivating a team of diverse backgrounds and voices in the creation of innovative products that improve the way people live and work.

    WHAT WE OFFER:

    • Competitive salary
    • Full Medical / Dental / Vision
    • Paid Time Off
    • 401k
    • Employee referral benefit
    • Continued education
    • Hybrid office/remote environment

    o Studio Designer is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Studio Designer management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

    o Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Studio Designer does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency.

    o In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

    o All offers of employment at Studio Designer are contingent upon clear results of a thorough background check.

    Company Description

    Who We Are: Studio Designer is the leading digital project management, product sourcing and accounting platform for the interior design industry. The fully integrated platform features an all-in-one project management system, client collaboration portal, product sourcing tools, and designer-specific accounting software. For 30+ years, Studio Designer has enabled the world’s leading designers to drive efficiency and growth, save time, and deliver beautiful projects to satisfied clients. We believe that cultivating a team of diverse backgrounds and voices in the creation of innovative products that improve the way people live and work. Equal Employment Opportunity - Studio Designer is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Studio Designer management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. o Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Studio Designer does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency. o In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. o All offers of employment at Studio Designer are contingent upon clear results of a thorough background check.