Responsible for:
Studio growth
Studio compliance
Team development
I am responsible for building a cohesive team
Every team member is an Ideal Team Player (ITP)
Every team member is bought into the vision
Every team member has clarity on how to perform their role
I am responsible for creating clarity
Every team member is able to answer the following questions:
Why do we exist?
How do we behave?
What do we do?
How will we succeed?
What is most important right now?
What part do I play in achieving our vision?
I am responsible for over-communicating clarity
Empower all team members to be aligned around our vision through effective communication
Emails
GroupMe
Trainings
Strategics
Studio visits
Goal setting
I am responsible for reinforcing clarity
Promote health and success in my studios through:
Hiring
Team meetings
Performance reviews
Rewards and recognition
Employee dismissal
Tasks:
Studio Growth and Team Development::
Bi-Weekly Strategic with COO
Create yearly, quarterly, and monthly goals with supporting strategic plans
Lead weekly team meeting
WIG session
Team development
Role playing
Feedback spaces
Education and training
Planning and executing marketing events
Build a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales)
Hiring coaches with the support of the Lead/Head Coach (monthly churns <5%)
Lead, monitor, develop, and evaluate the performance of all studio teams
Coaches:
Closing: 60%+
Utilization: 80%+
Sales Associates:
Booking 2+ intros per shift
Closing: 60%+
Analyze metric reports to identity and take action on:
Studio gaps
Individual team member gaps
Bi-annual (April/October) performance reviews for:
Head coach/Lead Coach (team member review)
All Sales Associates (team member review)
Lead your team to deliver exceptional customer service
Team Compliance
Stay in compliance with our Business Policies guide
Create Sales Associate shift schedule to ensure that only 1 SA is on shift for all hours of operation
If there is an ASL in studio, ASL may work for 10 hours each week with SA overlap
Respond to all relevant emails within 24 hours
Meet all deadlines given by your Chief Operating Officer
Process all churns, freezes, and upgrades/downgrades within 3 business days of submission
Ensure that all class procedures are executed
Sign in and station assignment
OTBeat system running through the class
Class clock started when coach says “treadmills - hit your green start button”
Class starts on time - define on time
No members allowed in after the 5 minute mark
Member Experience
During each class check in while in studio, SL is out in the lobby:
Supporting SAs with check in
Welcoming members into the studio using their first names
Developing relationships with members through conversations
Ensuring that the lobby experience for members is exceptional
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.