Benefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
PROGRAM MANAGER, SALES & COMMUNITY – NEW MOM SCHOOL REDONDO BEACH
New Mom School was founded in 2012 in Newport Beach, CA and has grown into a trusted, education-driven community for new mothers. Our signature 8-week postnatal programs combine expert-led education, peer support, and meaningful connection during the most transformative season of motherhood. Each cohort is grouped by babies’ birth month, creating a shared experience that allows moms to build lasting relationships while gaining tools, confidence, and support.
We are a judgment-free, inclusive space that meets moms where they are. Our programs are designed to feel both warm and intentional, offering structure, credibility, and community in equal measure. As we continue to grow, we are looking for team members who are excited to help build, sell, and sustain a thriving local studio.
About the Role The Program Manager is a revenue-driving, client-facing role that plays a critical part in the growth of New Mom School Redondo Beach. This position blends sales, community engagement, and operational execution. You will own the client experience from first inquiry through enrollment, actively drive registrations into our core programs, and support the day-to-day operations of the studio. This role is ideal for someone who is confident in sales conversations, energized by relationship building, and motivated by clear goals and outcomes.
Basic Qualifications
Strong interest in supporting new moms during the postpartum period
Comfortable in sales conversations and confident asking for the enrollment
Proven experience in sales, business development, hospitality, or customer success
Warm, professional, and persuasive communication style
Highly organized with strong follow-through
Marketing-minded with an understanding of what drives engagement and conversion
Experience with social media platforms including Instagram and Facebook
Tech-savvy and able to quickly learn new systems
Self-directed and proactive with the ability to manage multiple priorities
Interest in long-term growth and supporting the expansion of New Mom School
Key Responsibilities
Sales & Client Conversion
Serve as the primary point of contact for prospective clients from first inquiry through enrollment
Actively follow up with leads via email, phone, text, and social media
Guide moms into the right class based on due date, availability, and program fit
Drive registrations for core class offerings and monthly prenatal events
Track lead flow, conversion, and class capacity to support revenue goals
Class & Program Operations
Build and maintain the full class schedule in Momence and Google Calendar
Set up all class series, manage registrations, waitlists, and capacity
Assign preregistered moms to upcoming sessions and manage transitions between cohorts
Ensure accurate and timely updates across all systems
Provide thoughtful, responsive customer service across all channels
Marketing & Community Engagement
Support in-studio content creation including photos and short-form video
Engage with and respond to DMs and comments on social platforms
Repost content from class members, instructors, and local partners
Support engagement within the private Facebook community
Visiting Experts & Partnerships
Coordinate scheduling and communication with visiting experts
Send reminders, manage changes, and support a seamless class experience
Assist with outreach to local partners and sponsors to support studio initiatives
Schedule & Availability This role requires flexibility, including some evening and weekend availability, particularly to support classes, events, and community programming.
Compensation & Employment
Hourly compensation based on experience, plus commission and performance-based bonuses
Minimum of 25 hours per week, with opportunity to grow up to 40 hours as the studio scales
Only candidates who submit a cover letter will be considered