Job Description

ROLES AND RESPONSIBILITIES :

INTERPERSONAL SAVVY

• Foster the SoulCycle Community and Culture in your studio
• Set the weather in your studio so your team loves to come to work
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Build and foster relationships in your studio, with your instructors and local community
• Acknowledge your teams wins and show gratitude

BUSINESS ACUMEN

• Develop holistic business plans that encompass ridership and retail goals
• Analyze and manage studio profit and loss statements
• Identify and execute opportunities with corporate partnerships and community impact
• Ensure that all company-wide initiatives are executed in your studio
• Develop and execute new rider acquisition and retention plans alongside marketing partner

BUILDING EFFECTIVE TEAMS

• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Provide in the moment feedback and coaching to your team when necessary
• Oversee the onboarding, training and development of all new ASMs and part-time hires
• Continuously identify and develop high potential employees
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met

LEARNING ON THE FLY

• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Be open to, embrace and manage change within your studio and your team

CREATIVE PROBLEM SOLVING

• Confidently manage conflict in high pressure situations
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Proactively identify and address difficult situation

Qualifications

QUALIFICATIONS :

• Must have superior customer service and hospitality skills
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
• Strong ability to communicate clearly with team members, clients, and senior management
• Must be able to work flexible/non-traditional hours including weekends and some holidays
• Personal passion for fitness and/or the SoulCycle brand is required

Pay Transparency: $60k - $69k

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.