Benefits:

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

401(k)

Operations Manager – Signature Images (Mesa, AZ)

Position Overview

Signature Images is a locally owned and rapidly growing school, sports, and senior photography company serving the East Valley and Phoenix metro area. We are seeking a highly organized, proactive Operations Manager to oversee daily operations, scheduling, logistics, staff coordination, systems, and process improvement. This role is critical to scaling the business while maintaining accuracy, reliability, and exceptional customer experience for schools and partners.

Key Responsibilities

Own daily operational execution across school, sports and senior photo programs

Build and manage photographer schedules, equipment allocation, and capacity planning

Ensure picture days are properly staffed, equipped, and prepared

Implement systems, processes, and procedures to increase efficiency and profitability

Maintain operational dashboards, spreadsheets, and tracking systems

Improve workflows, documentation, and standard operating procedures

Coordinate onboarding, training, and performance accountability for staff

Monitor payroll inputs, time tracking, and operational accuracy

Partner with leadership on forecasting, growth planning, and resource needs

Troubleshoot operational issues and resolve escalations quickly

Maintain strong relationships with internal teams and school partners

Create strategic and operational goals and objectives

Oversee inventory control

Handle customer service inquires

Set and monitor key performance indicators

Qualifications & Experience

3+ years experience in operations, project management, logistics, or team leadership

Previous experience as an Operations Manager is preferred

Strong organizational, prioritization, and execution skills

Advanced comfort with spreadsheets, dashboards, and systems management

Experience managing schedules, resources, and multi-location operations

Strong written and verbal communication skills

Financial and administrative discipline (time tracking, budgeting, reporting preferred)

Ability to lead with accountability and positive culture

Comfortable working in a fast-paced, seasonal business environment

Valid driver’s license and ability to travel locally as needed

Must pass background check for school-related environments

Deep understanding of organizational effectiveness and operations management

Ability to analyze financial data and create budgets and financial forecasts

Excellent verbal and written communication

Knowledge of sound business practices and financial principles

Schedule

Semi-Full-time role with weekday primary schedule

Flexibility required during peak seasons and special events

Occasional early mornings aligned with school operations

Compensation & Benefits

Competitive salary based on experience

Performance growth opportunities as the company scales

Paid time off and paid holidays (based on company policy)

Mileage reimbursement for qualifying travel

Direct impact role in a growing local business

Location

Based in the East Valley (Mesa).

Some travel may be required between photography sites and our studio.