Based in Los Angeles, the Sales Associate will be responsible for building and developing the most unique ear piercing and shopping experience. This role will collaborate closely with the Store Team including Store Manager, Assistant Store Manager, and Piercers. You will report to the Melrose Store Manager.

KEY RESPONSIBILITIES:

• Serve as a brand ambassador: educate and delight our customers with the magic of Studs.

• Deliver an incredible experience that continues beyond the store visit.

• Greet customers, demonstrate thorough product knowledge, and operate POS/check out.

• Manage appointment flow maximizing optimal customer experience.

• Assist with inventory management and visual display.

• Grow and develop our customer base through one-on-one interactions in store and during special events, with a focus on exceptional service.

• Problem-solve: Implement recovery methods for addressing poor client experiences.

• Produce events and experiences for clients, influencers, and partners.

• Contribute to Studs' social/content strategy.

REQUIREMENTS:

• 2+ years of retail experience and you’re ready to dive in!

• You have an ability to connect and interact easily with those around you.

• You have a passion for delivering outstanding customer experience.

• You're responsible; you show up on time and ask questions when you're unclear.

• You have a good eye and great style; you love earscapping.

• Passion for earrings, piercing, digital innovation, and community-building is a plus!

• Driven, creative problem solver that consistently acts with integrity, speaks up, and assumes best intentions.

• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

HOURLY: BENEFITS & PERKS

• Competitive Salary

• Three months of paid family leave for both full-time corporate and retail employees (biological, adoptive, and foster parents are all eligible)

• Equity plan for all Senior Managers and above (both corporate and retail employees)

• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)

• Paid sabbatical after four years of service

• Quarterly learning and development opportunities to support internal mobility and foster an inclusive culture.

We are an equal opportunity employer. We welcome employees from all backgrounds and don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.