Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Handle customer complaints as necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Has experience answering telephone calls and troubleshooting stressful situations • Must have graduated high school, received a GED or equivalent Compensation: $12 - $13 hourly

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